Housing Programmes Administrator

3 weeks ago


Cardiff, United Kingdom Cadwyn Full time

Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.

Are you an excellent administrator who puts customers first? We are looking for a Housing Programmes Administrator to provide invaluable administrative support to the Housing Programmes team.

The team deal with our projects and programmes at Cadwyn and there is never a dull moment. We have a wide ranging role, from understanding development handover procedures, lettings, rent collection, estate and tenancy management, defects and repairs, as well as running amazing community events and building a community centre for residents. This is the ideal role for somebody looking to start a housing career.

Youll deal with queries from tenants, landlords, customers and contractors to ensure our properties are managed professionally. Youll be the first point of call for our team, delivering amazing customer focussed services.

You will take an hybrid/agile approach to your work, spending some of your time working from home and some of your time working from one of our offices as well as having a presence in our community. A typical week will involve taking repair calls, collecting rent payments by telephone, setting up new direct debits, liaising with our contractors to ensure repairs and safety certificates are carried out, accurately processing invoices and payments, and ensure they are coded to the correct cost account and liaising with colleagues and partners to ensure that new tenants are onboarded successfully.

We are taking on more units in our management this year and you will play a key role in welcoming new tenants in their homes to ensure that they stay for the long-term.

At Cadwyn most of our staff work in an agile way, working mostly at home with the ability to hot desk at one of our three sites across Cardiff or to work from any other suitable/convenient location

**What we offer**:

- The chance to work for an organisation with strong values: Kindness, Honesty, Fairness and Respect
- A great temporary full time opportunity, with a 35 hour working week
- 25 days holiday per year (increasing to 30 with length of service) plus 8 bank holidays
- Agile working opportunities
- Ongoing training and development at a pace to suit you
- Access to a great Pension Scheme
- Health and wellbeing support
- An annual flexible cash benefit
- A cycle to work scheme
- Have a positive and pro-active attitude
- Have proven administrative experience
- Be computer literate with good Microsoft Office skills
- Have good literacy and numeracy skills
- Be highly organised, able to manage and prioritise work in a timely manner
- Be able to drive to a variety of locations across Cardiff as needed

**Other useful information**:

- Please click link to download the job description - Housing Programmes Administrator - JD.docx
- Please click link to download the person specification - Housing Programmes Administrator Person Spec.docx
- Please click link to download Cadwyn's values - cadwyn values square.pdf
- Interviews: tbc
- Other: A basic DBS check will be required for this post



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