Senior HR Advisor

5 months ago

Peterborough, United Kingdom Compare The Market Full time

At Compare the Market, our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.

It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves

We change lives by making it simple to switch and save money. So, when it comes to getting a better deal, it’s never been more blindingly obvious why you would choose Compare the Market.

**We’d love you to be part of our journey.**

We are recruiting a Senior HR Advisor for a 12 month fixed term contract Maternity cover to provide generalist HR support to colleagues and people managers, on a wide variety of HR and Employee Relations matters in accordance with current legislation and best practice and in a way that builds management capability.

You will be relied upon to provide a proactive, high quality and people-centred human resources service, across the full employment life cycle.

**Everyone is welcome.**

We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace, and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you.

This means we’re excited to hear from people with a range of skills, experiences, and ideas. We don’t expect you to tick all the boxes but would love you to hear what makes you great for this role.

**Some of the great things you’ll be doing**:

- Act as a HR generalist in the provision of advice and guidance on HR policies, processes, and terms and conditions of employment and legislation. Provide an excellent service to our colleagues and people managers through the response and management of queries in a timely way, in line with our culture and tone of voice.
- Maintenance of process guides and HR content across our communication channels to ensure information for colleagues and people managers is accessible and up to date.
- Being an expert within the team for day-to-day operational queries.
- Support the HR leadership team with the administration of confidential hires, such as employment contracts and letter drafting.
- Oversee the HR processing undertaken offshore to provide excellent customer service to CtM and escalation to the HR Operations Manager when required. Ensuring that their processes are up to date and changes are communicated timely and concisely.
- Pro-actively managing any escalations, keeping key stakeholders fully up to date.
- Contribute to the agile processes to ensure a high standard of delivery and support the self-service agenda.
- Anticipate barriers to progress and liaises with colleagues to overcome.
- Meet deadlines as specified in the SLA and ensure monthly KPI’s are met through effective communication, co-ordination and prioritisation.

**What we want to see from you (desirable)**
- Active learner, keeps up to date with developments in technical and professional area of expertise
- Excellent communication and interpersonal skills
- Effective and timely stakeholder management
- Excellent attention to detail with focus on great customer experience
- Strong organisation & administrative skills including time management and prioritisation of tasks
- CIPD qualification or working towards (or equivalent)

**Our people bring our purpose to life.**

We champion a culture of innovation and challenge.

**There’s something for everyone.**

We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.

And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing, and CSR days, we’ve pretty much got you covered

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Discounted or free food
- Enhanced maternity leave
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Peterborough: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Peterborough

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