Ward Secretary/admin Support

3 weeks ago

Bodmin, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

An experienced administrator is required to provide a competent and effective service to the In-patient Services Team.

Bowman ward is a twelve bedded male Low Secure Unit in Bodmin hospital.

We strive to provide a creative and holistic service for men who are experiencing severe and enduring mental health problems. These men require time and intensive support to aid their recovery within a provision of low security. These may have a forensic history or been in contact with the criminal justice system.

A flexible, adaptable individual is required to provide administrative and clerical support to the In-patient Services. You must possess excellent communication skills, the ability to prioritise tasks and work calmly under pressure and the ability to deal with the public. Good standard of education English and Maths, essential qualifications RSA/OCR III Word Processing, NVQ 3 in Business Administration (or equivalent) and previous clerical and secretarial experience are essential for this position. Previous experience of working in a the NHS and mental health setting and knowledge of the Trust’s computer information systems would be desirable.

Demonstrate a caring and sensitive approach to their work and be able to communicate effectively with colleagues, the general public and representatives from other hospitals and organisations.

This is a 37.5 hours per week, 5 days a week, Monday - Friday, however this possibly may require working a flexible week over 7 days post.
- To provide a competent and effective administration service to Bowman Ward Team/Inpatient Services Department
- Dealing with telephone queries; typing correspondence, maintaining ward stores; opening and sending post and ensuring invoices are authorised and paid; ensuring patient admission packs and Mental Health Act paperwork available, updating Policies and Procedure Folders.
- Processing CQUINNS data and maintain database as required
- Organising CPA’s and relevant documents
- Assist with Referral meetings and process relevant documents
- To ensure filing and efficient office systems are used and maintained
- Typing and distribution of all correspondence for ward team, including 24-hour discharge letters
- Minute taking of all ward related meetings
- Responsible for maintaining patient administration system (RIO)and scanning all appropriate documents
- Responsible for co-ordinating electronic requisition ordering system (Integra)
- Responsible for producing training staffing reports
- Responsible for ensuring Mental Health Act paperwork is distributed to the appropriate department.
- Responsible for ensuring correct paperwork completed including admissions, discharges, transfer of patients and arranging repatriation documentation
- Responsible for data entry requirements regarding admissions, discharges and the transfer of patients
- Maintaining P-files
- Governance, maintain databases as required

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

For full information of the roles and responsibilities of this role, please see the attached job description and person specification.

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