Higher Clerical Assistant

7 months ago


Cardiff, United Kingdom Yucca Recruitment Agency Ltd Full time

Join our esteemed team at County Hall, Cardiff, dedicated to delivering excellence in Adult Social Services. We are currently seeking a dynamic Higher Clerical Assistant to collaborate with diverse social work teams focusing on Older People and Physical Disabilities.

**Key Responsibilities**:
**Client Communication**: Skillfully handle incoming phone calls, extracting pertinent information, and providing informed signposting or gathering details for social workers or duty workers.

**Administrative Excellence**: Manage the flow of incoming and outgoing post, updating databases and spreadsheets with meticulous attention to detail. Contribute to case closures, maintain client databases, and support procurement processes, including invoicing.

**Versatile Administrative Support**: Undertake general administrative tasks, including minute-taking when required.

**Requirements**:

- **Proven Expertise**: Demonstrate a track record of excellence in administrative roles, preferably within a social services or related environment.
- **Exceptional Communication**: Exhibit strong verbal and written communication skills to effectively handle inquiries and provide accurate information.
- **Technological Proficiency**: Showcase proficiency in using databases and spreadsheets, highlighting your ability to navigate complex systems efficiently.
- **Organizational Prowess**: Display excellent organizational skills, ensuring effective file management and maintaining meticulous filing systems.
- **Collaborative Spirit**: Work seamlessly within a team, demonstrating adaptability and the ability to handle a varied workload.
- Oversee the efficient opening, distribution, and dispatch of mail. Maintain control over stationery and office supplies.

**Hybrid Working**:

- Commencing as office-based for 6-8 weeks, the role transitions to a hybrid working model (2-3 days office-based, remaining days working from home) after successful completion of training.
- **Hours**: Full-time (8:30 AM - 5 PM Monday-Thursday, 8:30 AM - 4:30 PM Friday)

**Job Types**: Temporary contract, Temp to perm
Contract length: 6 months

**Salary**: £10.90 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension
- Work from home

Ability to commute/relocate:

- Cardiff, CF10 4UW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

Reference ID: 1117522



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