Office Administrator

2 weeks ago


Newport, United Kingdom Trade Recruit Full time

**Office Administrator**

**Salary: £20,000 to £25,000 per annum - (depending on experience)**

**Location: Newport, Wales**

**Office Hours: Mon-Fri / 8am-5pm**

**Temporary Remote**

We are now looking for a talented and experienced Office Manager (based in Newport) that shares the same vision as us.

The strength of the business lies in the quality of the people we work with.

This is an excellent opportunity to join a busy, well established, plumbing & heating firm. We have built an outstanding reputation within the community covering Newport and the surrounding areas. Supply everything from heating, plumbing, Boiler repairs, and underfloor heating to name just a few.

You will be a key part of the team and will be responsible managing all necessary office admin to enable a seamless experience for our large client portfolio.

**The Rewards**:

- Competitive salary - £20,000 to £25,000
- Bonus scheme
- Company pension
- Career progression
- Work-life balance
- 21 days holiday
- Full Package to be discussed at interview.

**The Role**:

- You will be the first point of contact for our new and existing customers looking to get a new boiler installed or have their boiler serviced.
- Working with information supplied by lead generation firms (Boiler Guide, Leads2Trade), social media and recommendations you will be responsible for setting up appointments for surveyors and engineers, sending links for photo surveys, keeping track of meetings.
- The main role is the management of the engineers’ diaries. You will be booking in client appointments and following up all jobs from until completion to ensure smooth operation.
- You will be using job management and CRM software to track appointments and keep customer information updated
- Liaising with our engineers regarding daily diary events.
- You will be required to learn how to create and issue invoices and quotations.
- Ad hoc admin duties as required.
- Lead management

**Skills**
- Customer service experience is essential.
- Excellent written and oral communication skills.
- Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people.
- Ability to remain calm under pressure.
- Due to the busy nature of the business, the ability to switch rapidly between tasks is essential.
- Genuine passion to support clients with any questions, queries or concerns.
- Positive “can do” attitude.
- Desire to provide exceptional all round customer service
- Attention to detail is a must
- Excellent time management skills and ability to multi-task and priorities work.
- Confident to work independently
- Ability to organize office operations and procedures and suggest improvements where appropriate.
- Excellent timekeeping

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Loyalty bonus

Application question(s):

- When can you start

**Experience**:

- Office Administrator: 5 years (preferred)
- Customer service: 2 years (preferred)

Work Location: One location

Reference ID: JOHA1



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