Senior Patient Services Advisor

2 weeks ago


Skegness, United Kingdom Hawthorn Medical Practice Full time

Our Senior Patient Services Advisor works closely with our Patient Services Manager to ensure the smooth running of the Patient Services department. Strong leadership and interpersonal skills are required to perform this role effectively.

Some of the core responsibilities of the Senior Patient Services Advisor include (this list is not exhaustive):

- Assisting the Patient Services Manager in the smooth running of the Patient Services Department, including supervising and monitoring staff.
- Provide full Management cover in the Patient Services Managers absence, this will include monitoring staff cover.
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests, ensuring the prescription box is emptied on a regular basis
- Initiate contact with and respond to requests from patients, team members and external agencies
- Handle verbal patient complaints effectively.
- Ensure incoming and external post is dealt with promptly and efficiently
- Document any paperwork handed over the front desk and ensure it is passed to appropriate person/department to deal with
- Document received samples and ensure labels are correct
- Cancel and re-organise clinics where required

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Leadership: 1 year (preferred)

Work Location: In person

Application deadline: 04/08/2023



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