Senior Patient Services Advisor

7 months ago

Skegness, United Kingdom Hawthorn Medical Practice Full time

The following are the core responsibilities of the Senior Patient Services Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: Developing an excellent working relationship with the Patient Services Manager and in her absence ensure the smooth running of the Patient Services department including monitoring staff cover and overseeing the day to day running of the department Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Process patient requests for appointments Process repeat prescription requests, ensuring the prescription box is emptied on a regular basis Initiate contact with and respond to requests from patients, team members and external agencies Ensure incoming and external post is dealt with promptly and efficiently Document any paperwork handed over the front desk and ensure it is passed to appropriate person/department to deal with Document received samples and ensure labels are correct Cancel and re-organise clinics where required Photocopy documentation as required Ensure any electronic tasks are dealt with in a timely manner Input data into the patients healthcare records as necessary Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Keep leaflets, registration packs and sample bottles well stocked Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area Support all clinical staff as requested, e.g. chaperone

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