Customer Service Officer

3 weeks ago


Bedfordshire, United Kingdom Eden Brown Synergy Full time

**Customer Service Officer**

I am working with a Public Sector Organisation based in Bedford Borough Council who are looking for experienced Customer Service Officer for 3 Months.

The role is full time, to start ASAP and paying £24.90 Umbrella per Hour. The role is in scope of IR35.

**Purpose of the Role**:
To administer the phones calls from customers and provide them with information or an update on their Council Tax Account or Housing Benefits Claim.

**Roles and responsibilities**:

- Frontline customer services with primary attention to achieving positive and personalised customer experience.
- Deliver services across multiple customer access channels including face-to-face, telephony and web.
- Develop core skills to work as part of a team to provide a co-ordinated, consistent, efficient and customer-focussed service.
- Provide a first point of contact for telephonic-based customer enquiries. Deliver a polite and professional telephony service.
- Provide a first point of contact for face-to-face customers within the council's main reception point. Service delivery via queue management, mobile floor walking, desk interviews.

**Knowledge**:

- Knowledge of customer services, preferably in a Local Government environment.
- Knowledge of Housing/Council Tax Benefits and Council Tax legislation and/or other Council Services.

**Experience required**:

- Experience of working within an operational service delivery environment
- Experience of dealing directly with and advising customers
- Experience of using computer systems including Microsoft Office and/or other work-related systems such as Northgate Revenues

and available to start on no more than a week's notice.

This job description is not an exhaustive list of all the duties and responsibilities of the post. It may be changed in the light of experience and departmental needs of the service.

Regards,

Rhitul Prajapati - 01174716369

Eden Brown Synergy is an equal opportunities employer.



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