Customer Focus Officer

3 weeks ago


Luton Bedfordshire, United Kingdom Seeka Full time €26,312

Single fuel - £34,440 per annumfor full time roles(plus Londonweighting where applicable*)
Single fuel (3 phase/CT) £35,465 per annumfor full time roles(plus Londonweighting where applicable*)
Salaries stated above are applicable during the initial training period and once fully qualifiedto dual fuel level, will rise to £39,975 as stated below.
Dual Fuel - £39,975 plus £2k attendance and safety bonusper annumfor full time roles(plus Londonweighting where applicable*)
Dual Fuel(3 phase/CT) - £41,000 plus £2k attendance and safety bonusper annumfor full time roles(plus Londonweighting where applicable*)
*London Weighting allowances will only apply to those whose home postcode falls within the M25.
You will be responsible for making the installation safe and working with the relevant supplier to agree what further action is to be taken. Additionally, a Revenue Protection Officer may also include debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnect the supply.
Team spirit to assist colleagues and promote the company brand.
This is desirable to the role, but additional training to obtain CCN1 / CMA1 will be provided.
Hold a current full UK driving license with no more than 6 penalty points.
22 days holiday + 8 days bank holidays
~ Additionalyear annual leave entitlement for 3rd/4th& 5thyear, capped at 25 days
~ Sick Pay
~ Access to My Rewards which provides amazing reductions on 1000s of purchases including Mobile Phone, Utility bill & top retail brand discounts. Up to 7% discounts on major supermarkets
Up to 33% on holidays and travel
Up to 25% off gym membership
Access to our Employee Assistance Programme
Recommend a Friend and Earn scheme
Reward & Recognition Scheme
Opportunities to progress in a successful company
Seekaprovides specialist end-to-end revenue protection services across the utilities market. Offering an unrivalled range of services that includes the provision of locksmiths, dog handlers and revenue protection officers, Seeka make visits to customer properties to investigate and make safe suspected energy theft cases.
Seeka sits within the M Group Services Energy Retail Division which is proud to be one of the UK's largest utilities support organisations and were still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.
We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. At Seeka we recognise and value the benefits from our workforce diversity.



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