Casual - Customer Service Assistant

2 weeks ago


Bedfordshire, United Kingdom Central Bedfordshire Council Full time

**Team**:Leisure, Libraries and Countryside

**Job Family**: Providing - CBG4
**Salary**:£20,812 - £21,189 per annum pro rata (£10.79 - £10.99 per hour)
**Hours**:0 as required by the service

**Location**:Various Libraries across the North Area

**Contract Type**:Fixed -** **Casual
**Closing Date**: 10th September 2023
**Interview Date**:TBC and to be held at Flitwick Library

**About Us**:
Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.

We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website.

This is a great time to join us on our journey.

**More about the role**:
We are looking for an enthusiastic people able to provide a first class service to customers at various locations on a casual basis, covering holidays and sickness, you must also be able to cover Saturdays. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis. The day-to-day duties include: assisting customers to use our self-service terminals, finding books and information for customers, taking part in promotional activities for both children and adults, and dealing with library stock. You will actively promote and encourage the use of the Library Service.

You will help to deliver a vibrant, high quality, relevant and sustainable library service by contributing to Library Strategy priorities, engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service.

Experience of working with the public in front-line customer service, IT skills (GNVQ level 2 or equivalent), and an interest in books, reading, and information are essential. While experience of working in a library would be advantageous, more importantly, you will bring your enthusiasm, great communication skills, and excellent customer service.

Join us and find your greatness by helping us to deliver better services to the local community.

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.

Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website: Climate change - tackling it and our strategy**Profile, Role Profile and Competency Framework which can be found in the **Recruitment Pack**Safeguarding



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