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Technical Assistant

4 months ago

StratforduponAvon, United Kingdom Environmental Instruments Full time

**Technical assistant job description**

A high-tech environmental company has an opportunity for a Technical Assistant. Manufacturing, selling and supporting the AQMesh air quality monitoring system from its base in Stratford-upon-Avon, Environmental Instruments offers an exciting role for someone with technical skills, a positive attitude and the appetite to grow as part of this US-owned group.

The Technical Assistant will carry out technical investigations and repairs, assist with manufacturing, respond to technical questions from users all over the world and provide field support when required. Full training will be provided for this varied role, which supports the Operations Manager.

The product is a combination of electronic hardware and cloud-based data management, using the latest mobile communications technology. Our team values are expertise, empathy, integrity and creativity, so if you have these virtues then we want you to join our friendly, energetic team.

**Role**

Assessing instruments sent back for investigation, repair and upgrade

Carrying out repairs and upgrades

Assembling new products and sub-assemblies at times of peak demand

Responding to user technical tickets

Liaising with internal teams to fulfil orders and respond to customers promptly

Carrying out repairs and upgrades to installed equipment in the field

Quality control

Based at CV37 9NQ, with occasional customer visits (up to six a year)

Working week Monday-Thursday 8.30am to 5.15pm with half an hour lunch break, Friday 8.30am to 1pm

Previous knowledge/ experience:
Background in a technical role, ideally electronics

Full driving license to travel within the UK and use of a car

Passport to travel out with the UK

Confidence with IT systems

Proficiency with Excel

Ability to solder surface mount components desirable but not a requirement

Attention to detail and curiosity (asking the right questions)

Reasonable written and oral skills for communicating with customers

**Benefits**

Salary £23,000 to £27,000, depending on experience

Pension scheme

Company profit share scheme

26 days holiday increasing to 31 days with length of service, plus bank holidays

Health plan (Simply Health)

Long term sickness insurance cover

Death in service benefit (3 x salary)

Mileage covered for work travel

**Job Type**: Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stratford-upon-Avon, CV37 9NQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live within 10 miles of Stratford-upon-Avon?

Work Location: One location

Reference ID: TechA