Contact Centre Advisor

3 weeks ago

Stoney Stanton, United Kingdom Calor Gas Ltd Full time

**Job no**: 507267

**Work type**: Permanent

**Location**: Stoney Stanton

**Categories**: Operations

**Contact Centre Advisor**

**£22,720 to £23,500 With Excellent Benefits**
- Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

**Hours of work**:
Weekly Rotational Shift Pattern:
1. 0800-1630

2. 0930-1800

3. 1130-2000

Working 1 Saturday morning (09.00-13.00) in 4

**Key responsibilities will include**:

- Undertake an initial on the spot risk assessment and make quick decision to resolve a call
- Work to set quality standards, targets and service levels
- Maintain accurate records by logging and tracking all calls in the CRM system
- Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
- Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
- Delivering and maintaining team performance targets

**As such we would like you to have/be**:

- Have excellent communication and interpersonal skills
- Have a strong sense of ownership
- Be well organized and able to work in a busy fast paced environment
- Have excellent attention to detail
- Good IT skills
- To be considered for the above opportunity you must be eligible to live and work in the UK._

**Advertised**: 22 Dec 2023 GMT Standard Time
**Applications close**: 28 Feb 2024 GMT Standard Time

  • Customer Service Advisor Level 1

    2 weeks ago

    Stoney Stanton, Leicestershire, United Kingdom Calor Gas Ltd Full time

    Job no: 506744Work type: Permanent full-timeLocation: Stoney StantonCategories: OperationsCustomer Service Advisor Level 1£21,000 With Excellent Benefits Creating a better world, a better company, and a more fulfilling future _ Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our...

  • Apprentice Exams Officer

    2 months ago

    Stoney Street, United Kingdom Nottingham College Full time

    **Your future is here, a place to thrive** Being part of Nottingham College means playing a vital part in helping thousands of people to unlock their potential through learning. Together, we’re making a positive difference to our learners, to our communities and to each other. We’re building better futures, for others and for ourselves. Here, you’ll...

  • Facilities and Leisure Duty Manager

    1 month ago

    Stanton Fitzwarren, United Kingdom Evoke Staffing Ltd Full time

    Facilities and Leisure Duty Manager, a new part-time permanent post is now available working for this established learning centre in Wiltshire. Reporting to the Facilities Manager and key stakeholders, this vacancy is offered on a 2-day-a-week basis, working a total of 15.25 hours per week, responsible for the ongoing facilitation and booking of leisure...

  • Facilities and Leisure Duty Manager

    1 month ago

    Stanton Fitzwarren, United Kingdom Evoke Staffing Ltd Full time

    Facilities and Leisure Duty Manager, a new part-time permanent post is now available working for this established learning centre in Wiltshire. Reporting to the Facilities Manager and key stakeholders, this vacancy is offered on a 2-day-a-week basis, working a total of 15.25 hours per week, responsible for the ongoing facilitation and booking of leisure...

  • Mobile forklift engineer

    3 weeks ago

    Stanton Gate, United Kingdom Octane Recruitment Full time

    Vacancy: Mobile Field Service Engineer (Forklifts) Location:East Midlands Hours: 40 hours mon to fri Salary: Up To £34,000, OTE £40,000K Do you want to work for one of the worlds largest material handlers?! A company that offer excellent benefits, and progression opportunities within? Are you an experienced Forklift Engineer, or do you have...

  • Mobile forklift engineer

    3 weeks ago

    Stanton Gate, United Kingdom Octane Recruitment Full time

    Vacancy: Mobile Field Service Engineer (Forklifts) Location:East MidlandsHours: 40 hours mon to friSalary: Up To £34,000, OTE £40,000K Do you want to work for one of the worlds largest material handlers?! A company that offer excellent benefits, and progression opportunities within?Are you an experienced Forklift Engineer, or do you have transferable...

  • Military - Workplace Health and Safety Specialist , Workplace Health and Safety

    4 weeks ago

    Stanton under Bardon, United Kingdom Amazon TA Full time

    This role focuses on those who have military experience interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon.At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are...