Ict Service Desk Administrator

2 weeks ago

Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time

**JOB DESCRIPTION**

**Department
Information Communications Technology

**Post
ICT Service Desk Administrator

**Post No
NU211

**Grade
Grade 5

**Location
South Wales Fire & Rescue Service Headquarters

**Responsible to
ICT Service Manager

**Responsibility for**
**Physical Resources**

ICT Equipment

**This job description refers to the main purpose and responsibilities of**
**the post. It does not necessarily list in detail all the tasks required to**
**carry out these responsibilities. This job description will be reviewed as**
**and when necessary to ensure that it meets the Service’s business**
**requirements.
**MAIN PURPOSE OF THE POST**

To provide the Service Desk operational administrative functions; to be the
first point of contact for the ICT Department, providing accurate information
allowing the prompt resolution of issues and undertaking procurement and
budgetary administration to ensure prompt processing and payment of
invoices for those in contact, or interacting with the ICT Department.**
**DUTIES AND RESPONSIBILITIES**

1. To operate a computerised service desk system, ensuring the
recording of all required information in an accurate and detailed
manner, to assist in the prompt resolution of issues for the users of
South Wales Fire & Rescue Service ICT systems.

2. To provide a first point of contact between Fire & Rescue Service staff
and external contractors as appropriate in relation to the Service Desk
operational support, administration, and procurement functions.

3. To assist in the prompt resolution of issues for the users of South
Wales Fire & Rescue Service ICT systems.

4. To assist as part of a team in the continued use of policies,
procedures, and processes consistent with industry best practices
associated with the provision of the Service Desk operational support,
administration, and procurement functions.

5. To provide administrative support for setting up user accounts,
permissions, and passwords and to ensure levels of user operational
access are available as required.

6. To ensure accurate information is provided for escalation of calls from
1st Line to 2nd line support. To maintain relevant, accurate records and
documentation as appropriate.

7. To provide first line support and guidance where appropriate for
Service Desk functions relating to faults and requests.

8. To assists in the maintenance, and accurate recording of ICT
hardware and software within the Service Desk Asset Inventory and
promote software licence compliance.

9. To provide accurate quotes, process indents, orders, invoices and
virements for the procurement of all ICT revenue and capital
purchases including entry onto computerised finance systems within
Public Sector Guidelines and Frameworks

10. To provide administrative support to the ICT Department to assist in
meeting the needs of the Service.

11. To promote the correct use and versions of software in accordance
with the ICT Systems Encyclopaedia.

12. To assist as part of a Team to promote the correct disposal and
provide accurate recording of redundant equipment disposals within
the Waste Electrical and Electronic Equipment Directive and
Hazardous Waste Regulations.

13. To assist as part of a team in maintaining the physical and data
security of the South Wales Fire & Rescue Services’ systems. To
report illegal access and promote adequate security protection for
business and personal information for GDPR and relevant legislation.

14. To assist as part of a team to promote South Wales Fire & Rescue
Service’s ICT Strategy

**STANDARD SERVICE REQUIREMENTS
- To attend in-house and external training courses as required.
- Any other duties commensurate with the grade and post.
- To co-operate fully with any scheme or pilot scheme that shall be

introduced within the department or across the Service.
- To implement the principles of the Service’s Equal Opportunities and

Diversity Policies and Welsh Language Schemes whilst carrying out
the above duties.
- To adhere to Health & Safety Legislation/Relevant Service Policies and

Procedures and to take reasonable care for the health and safety of
yourself and other persons who may be adversely affected by your
acts/omissions.
**ORGANISATIONAL VALUES**

In performing the above role, all employees of the Service are required to
observe and promote the Service’s Core Values to be, at all times:

- Professional
- Caring
- Respectful
- Dedicated
- Trustworthy
- Dynamic
- Disciplined
- Resilient

All documentation is available in both English and in Welsh and we welcome
communication in either language.

  • Ict Trainer

    4 weeks ago

    Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time

    Date: February 2020 **SOUTH WALES FIRE AND RESCUE SERVICE** **JOB DESCRIPTION** **Department **Information Communications Technology **Post **ICT Trainer (50% Job Share) **Post No **503265 **Grade **Grade 8 **Location **SWFRS, HQ **Responsible to **ICT Applications Manager **Responsibility for** **Physical Resources** ICT Equipment **This job...

  • Ict Trainer

    4 weeks ago

    Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time

    Date: February 2020 **SOUTH WALES FIRE AND RESCUE SERVICE** **JOB DESCRIPTION** **Department **Information Communications Technology **Post **ICT Trainer **Post No **503265 **Grade **Grade 8 **Location **SWFRS, HQ **Responsible to **ICT Applications Manager **Responsibility for** **Physical Resources** ICT Equipment **This job description refers...

  • Administrative Support Officer/word Processor

    2 days ago

    Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time

    Updated August 2019 **SOUTH WALES FIRE AND RESCUE SERVICE** *** **Department **Business Support** **Post **Administrative Support Officer/Word Processor** **Operator** **Post No **NU405** **Grade **5** **Location **FSHQ** **Responsible to **Administrative Supervisor** **Responsible for **N/A** **Responsibility for** **Physical...

  • Secretariat Supervisor

    4 weeks ago

    Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time

    Date amended: - 21.08.2023 Nicola Davies - Business Support Supervisor **SOUTH WALES FIRE AND RESCUE SERVICE** *** **Department **Business Support Unit** **Post **Secretariat Supervisor** **Post No **NU291** **Grade **Grade 9** **Location **SWFRS Headquarters** **Responsible to **Business Support Supervisor** **Responsible for **Principal Officers...

  • Finance Apprenticeship

    5 days ago

    Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time

    Date JD Amended: May 2021 by D Howell Page 1 of 2 **SOUTH WALES FIRE AND RESCUE SERVICE *** **Department Finance **Post Finance Apprentice **Grade 4 **Location South Wales Fire & Rescue Service Headquarters **This job description refers to the main purpose and responsibilities of** **the post. It does not necessarily list in detail all of the tasks...

  • Directorate Administrator

    4 weeks ago

    Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The post holder will provide project and managerial support encompassing a broad range of activities across the CSG. The post holder will provide support to the management of medical staffing rotas and the management of administrative and clerical staff within the CSG. An opportunity has arisen for two experienced Band 5 Administration Managers to join the...

  • Administrator

    4 weeks ago

    Llantrisant, United Kingdom Priory Adult Care Full time

    We are looking for an administrator to join our team at Caerlan based in Llantrisant. Responsibilities include Managing the office, updating electronic roster systems, payroll processing, income processing, attending meetings and minute taking, financial reconciliation of petty cash and service users' monies, building and maintaining relationships with...

  • Hseq Administrator

    5 days ago

    Llantrisant, United Kingdom Balmoral Group Full time

    If you're eager to be part of a dynamic and expanding company that prides themselves on exceptional customer service, and if your attention to detail is unparalleled, then we have a truly exciting opportunity waiting for you... HSEQ Administrator **Location**:Llantrisant **About Us**: At Balmoral Tanks we're not just a company; we're a thriving force in a...

  • Supply Chain Administrator

    1 month ago

    Llantrisant, United Kingdom Acorn Recruitment Limited Full time

    Role: Supply Chain Administrator **Salary**: £24,000 per annum Location: Llantrisant Hours: Monday - Thursday, 08.00 - 16.30 and Friday, 08.00 - 15.30 Acorn is currently recruiting for a Supply Chain Administrator. Job role: - Responsible for overall administration work required in the Supply Chain department - Answer customer calls within the office...

  • Information Governance and Compliance Assistant

    4 weeks ago

    Llantrisant, United Kingdom South Wales Fire and Rescue Service Full time

    An exciting opportunity has arisen to appoint an Information Governance and Compliance Assistant within the Corporate Service Directorate, based at Fire and Rescue Service Headquarters. The successful applicant will be responsible for providing additional resilience for and administrative support to the Information Governance and Compliance Officer in...

  • Speech and Language Therapist

    17 hours ago

    Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    To contribute to the provision of health care to the children with complex needs in Cwm Taf Morgannwg University Health Board by providing high quality, efficient and effective speech and language therapy services, within available resources and in accordance with the Registration Code of HCPC. To work under the direction of senior clinicians to ensure...

  • Clerical Officer

    4 weeks ago

    Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    We have an exciting opportunity for a Senior Administrator to join our Physiotherapy service - this is a fixed term post for 9 months (from 1st January 2023 - with potential to extend) to cover maternity leave - This role will involve working closely with the Clinical Lead for the First Contact Practitioner service to ensure the efficient and effective...

  • Ward Clerk

    4 weeks ago

    Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    We are seeking a highly motivated individual to work as a Ward Clerk within the Mental Health Unit, Royal Glamorgan Hospital to provide an efficient clerical service to support the smooth running of day to day operational issues within the ward environment. The ward clerk will work as part of a busy team providing professional reception duties and clerical...

  • Weighbridge Operator

    4 weeks ago

    Llantrisant, United Kingdom Prichard's Full time

    We currently have a vacancy for a Weighbridge Operator to support our services across multiple sites. As a Weighbridge Operator you will be responsible for the smooth operation of the weighbridge facility, acting as the main point of contact for customers and contractors on site. Role Responsibilities: - Act as the main point of contact for all visitors to...

  • Ward Clerk

    4 weeks ago

    Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    We are seeking a highly motivated individual to work as a Ward Clerk within the Mental Health Unit, Royal Glamorgan Hospital to provide an efficient clerical service to support the smooth running of day to day operational issues within the ward environment. The ward clerk will work as part of a busy team providing professional reception duties and clerical...

  • Support Medical Secretary

    1 week ago

    Llantrisant, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    We are looking for an experienced, highly motivated and enthusiastic support Medical Secretary to provide secretarial and administrative support to the Gynaecology medical secretaries. This post is permanent. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Cwm Taf Morgannwg University...

  • Motor Claims Adjuster

    4 weeks ago

    Llantrisant, United Kingdom Gallagher Bassett International Ltd Full time

    **Claims Adjuster - Motor** Gallagher Bassett are seeking a Motor Claims Adjuster to join our GB Technical Division. Gallagher Bassett Technical (GB Technical) is the new division drawing together the deep expertise and proven capabilities of our Loss Adjusting and Property Repair/ Supply Chain Solutions. The role will involve examining the damages to...

  • Manufacturing Operations Leader

    4 weeks ago

    Llantrisant, United Kingdom PerkinElmer Full time

    **Why PerkinElmer?** Are you ready to be part of the team effort which helps improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups,...

  • Health, Safety and Wellbeing Manager

    1 day ago

    Llantrisant, Rhondda Cynon Taf, United Kingdom South Wales Fire and Rescue Service Full time

    Roles with South Wales Fire and Rescue Service For information on the types of roles available and the benefits of working at South Wales Fire and Rescue Service, view our working with us page . The closing date for applications is 12pm on Friday 24th May 2024. Administrative Support Officer/Word Processor Operator Fixed Term (12 Months): 37 hours per...

  • Logistic Administrator

    2 weeks ago

    Llantrisant, Rhondda Cynon Taf, United Kingdom Hunter Selection Full time

    Logistics Administrator (FTC - 12 months) IMMEDIATE START Benefits Package: Excellent Group Pension Scheme Early finish on a Friday (Mon - Thurs 8-4:30, Fri 8-2) 25 days holidays plus bank holidays Company bonus scheme Employee Assistance Program Benefits Hub (Restaurant discounts, holiday discounts, gym membership etc) A worldwide global...