Ict Trainer

Date: February 2020

**SOUTH WALES FIRE AND RESCUE SERVICE**

**JOB DESCRIPTION**

**Department **Information Communications Technology

**Post **ICT Trainer (50% Job Share)

**Post No **503265

**Grade **Grade 8

**Location **SWFRS, HQ

**Responsible to **ICT Applications Manager

**Responsibility for**
**Physical Resources**

ICT Equipment

**This job description refers to the main purpose and responsibilities of the post.**

**It does not necessarily list in detail all of the tasks required to carry out these**

**responsibilities. This job description will be reviewed as and when necessary to**

**ensure that it meets the Service’s business requirements.**

**MAIN PURPOSE OF THE POST**

To support the implementation of the ICT Strategy through providing training and
technical support for all aspects of ICT

**DUTIES AND RESPONSIBILITIES**

1. To implement South Wales Fire & Rescue Service’s ICT Strategy.

2. To work closely with members of the organisation in order to identify and
service.

3. To design and deliver appropriate training to staff using various methods
including classroom, workshops, one-to-one tuition, e-learning and be
delivered at any site within the Service.

4. To provide 1st line technical support, diagnostics, system support, advice, for
all aspects of ICT.

5. Undertaking training outside of normal working hours to fit with firefighter shift
patterns.

6. To advise on physical and data security of the organisation’s ICT equipment,
services and systems including data protection and GDPR.

7. To maintain the integrity of South Wales Fire & Rescue Service’s infrastructure.

8. ICT Incident Management: to assist in restoration of normal operations as
quickly as possible with the least possible impact on either the business
continuity or the user and as efficiently as possible with regard to resource and
cost.

Date: February 2020

9. ICT Change Management: to undertake standardised methods and
procedures for efficient and prompt handling of all changes to the ICT
environment.

10. Undertake effective handling of problem management including appropriate
escalation, mitigation and the management of client expectation.

11. Undertake knowledge transfer between teams and support desk to provide
efficient and effective support processes in line with ITIL methodology.

12. To update and maintain of the ICT hardware and software asset inventory.

13. To maintain the South Wales Fire and Rescue Service Information and
Communications Technology systems in line with organisational and ICT
processes and procedures.

14. To assist with the correct disposal of redundant equipment within the Waste
Electrical and electronic Directive and Hazardous Waste Regulations.

**STANDARD SERVICE REQUIREMENTS**
- To attend in-house and external training courses as required.
- Any other duties commensurate with the grade and post.
- To co-operate fully with any scheme or pilot scheme that shall be introduced

within the department or across the Service.
- To implement the principles of the Service’s Equal Opportunities and

Diversity Policies and Welsh Language Schemes whilst carrying out the
above duties.
- To adhere to Health & Safety Legislation/Relevant Service Policies and

Procedures and to take reasonable care for the health and safety of yourself
and other persons who may be adversely affected by your acts/omissions.
**ORGANISATIONAL VALUES**

In performing the above role, all employees of the Service are required to observe

and promote the Service’s Core Values to be, at all times:

- Professional
- Caring
- Respectful
- Dedicated
- Trustworthy
- Dynamic
- Disciplined
- Resilient