Current jobs related to Service Desk Manager - Sheffield - Zenopa

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    4 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    3 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    4 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time

    Job Opportunity: IT Service Desk ManagerAbout the Role:We are seeking an experienced IT Service Desk Manager to join our team at Recruit with Purpose. As a key member of our organization, you will be responsible for leading the IT Service Desk team to deliver exceptional customer service and support.Key Responsibilities:Team Leadership: Oversee the effective...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time £42,500

    Job Summary: We are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and ensuring the effective operation of our IT service desk.About the Role: As IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the IT service desk, managing a team of IT support staff, and...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time

    Job Description**About the Role**We are seeking an experienced IT Service Desk Manager to join our team at Recruit with Purpose. As a key member of our organization, you will be responsible for leading our IT Service Desk team and ensuring the delivery of high-quality IT services to our customers.Key Responsibilities:Oversee the effective operation of the IT...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need someone to join in a management role to make sure the business has effective...

  • Service Desk Manager

    4 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need someone to join in a management role to make sure the business has effective...

  • IT Service Desk Manager

    2 days ago

    Sheffield, United Kingdom CV-Library Full time

    IT Service Desk Manager £35,000-£45,000 Sheffield A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business. Key Responsibilities: Oversee day to day 1st & 2nd...

  • Service Desk Operations Manager

    5 days ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will be responsible for delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT service desk team to...

  • Service Desk Operations Manager

    5 days ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will be responsible for delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT service desk team to...

  • Service Desk Operations Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled and experienced Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will play a critical role in delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT...

  • Service Desk Operations Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled and experienced Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will play a critical role in delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, United Kingdom South Yorkshire Housing Association Full time

    We have an exciting chance for you to join South Yorkshire Housing Association as our new IT Service Desk Manager role within the team. The successful candidate will lead a team within the helpdesk function and will be instrumental in implementing our IT plan. We’ve got a number of exiting projects coming up which you will be involved in, such as our next...

  • Global IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    About the RoleCertara is seeking a highly skilled and experienced Service Desk Manager to lead our global IT service desk operations in the EU/AP Regions. As a key member of our IT team, you will be responsible for overseeing the management and support of our service desk, ensuring that our team members have the resources and capabilities to perform at their...

Service Desk Manager

4 months ago

Sheffield, United Kingdom Zenopa Full time

**Zenopa are proud to be partnering with a long-standing client who are the UK’s largest provider of back office, compliance, and workforce solutions in primary care and dental.**

They have an ambitious and exciting growth plan and are looking fortalented individuals to be part of their journey.

We have a brand new opportunity to join their Dental Division as Service Desk Manager. This is a central role, supporting the Head of Customer Support, managing, mentoring and coaching the Customer Support team to provide the right outcomes, in the rightway across their key verticals in 1st and 2nd line support, ensuring a consistent experience for theircustomers.

**Key responsibilities**:

- Lead the voice of the customer engagement and vision strategyfor Dental.
- Establish and agree a set of KPI’s to monitor and measurecustomer satisfaction
- Implement and set SLA’s with the Customer Support Executives inresponse to handlingcustomer queries
- Produce performance metrics and reports when requiredi.e. callresponsetimes/handling/resolution
- Conduct customer satisfaction surveys when required, work withthe Head of Learning - Dental to identify any improvements andimplement
- Conduct regular engagement and coaching session s to driveindividual and business performance
- Develop and maintain a technical understanding of the dentalproducts to train the team and provide first line / 2nd linetechnical support when required
- Train the customer support desk to maintain customer information,ensuring the CRM database is up to date
- Train the team to identify upsell opportunities, ensuring all leadsare notified to the newbusiness team and recorded in CRM
- Train the team to allocate enquiries outside personal scope to thecorrect department

**The skills and experience which we are looking for the ServiceDesk Manager are**:
Essential
- Experience of managing B2B customer service.
- 2 years proven experience of leading and managing a customersupport team

Desirable
- Previous SAAS experience.

**Additional Information**
- This is a full-time role based in Sheffield - with hybrid working
- Salary: £32K - £35K dependent on experience & generous benefits:

- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- Amongst a range of flexible benefits available