IT Service Desk Manager

2 days ago

Sheffield, United Kingdom CV-Library Full time

IT Service Desk Manager

£35,000-£45,000

Sheffield

A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business.

Key Responsibilities:

Oversee day to day 1st & 2nd line support working to ITIL v4 framework.
Carry out monthly 1-2-1s with IT Service Desk Analysts.
Continuous Service Improvement by researching latest relevant frameworks and vendor best practises.
Act as escalation point for all IT areas, applications, and business processes
Track compliance with service level agreements.
Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    4 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    3 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet?Are you skilled in supporting IT Service Desk performance and ready to lead that team?If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association.The business is introducing a new IT Service Management tool and now need...

  • Service Desk Manager

    4 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time

    Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time

    Job Opportunity: IT Service Desk ManagerAbout the Role:We are seeking an experienced IT Service Desk Manager to join our team at Recruit with Purpose. As a key member of our organization, you will be responsible for leading the IT Service Desk team to deliver exceptional customer service and support.Key Responsibilities:Team Leadership: Oversee the effective...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time £42,500

    Job Summary: We are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and ensuring the effective operation of our IT service desk.About the Role: As IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the IT service desk, managing a team of IT support staff, and...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time

    Job Description**About the Role**We are seeking an experienced IT Service Desk Manager to join our team at Recruit with Purpose. As a key member of our organization, you will be responsible for leading our IT Service Desk team and ensuring the delivery of high-quality IT services to our customers.Key Responsibilities:Oversee the effective operation of the IT...

  • Service Desk Manager

    4 weeks ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need someone to join in a management role to make sure the business has effective...

  • Service Desk Manager

    1 month ago

    Sheffield, United Kingdom Recruit with Purpose Full time €42,500

    Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need someone to join in a management role to make sure the business has effective...

  • Service Desk Operations Manager

    5 days ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will be responsible for delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT service desk team to...

  • Service Desk Operations Manager

    5 days ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will be responsible for delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT service desk team to...

  • Service Desk Operations Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled and experienced Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will play a critical role in delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT...

  • Service Desk Operations Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    OverviewCertara is seeking a highly skilled and experienced Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will play a critical role in delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT...

  • IT Service Desk Manager

    3 weeks ago

    Sheffield, United Kingdom South Yorkshire Housing Association Full time

    We have an exciting chance for you to join South Yorkshire Housing Association as our new IT Service Desk Manager role within the team. The successful candidate will lead a team within the helpdesk function and will be instrumental in implementing our IT plan. We’ve got a number of exiting projects coming up which you will be involved in, such as our next...

  • Global IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    About the RoleCertara is seeking a highly skilled and experienced Service Desk Manager to lead our global IT service desk operations in the EU/AP Regions. As a key member of our IT team, you will be responsible for overseeing the management and support of our service desk, ensuring that our team members have the resources and capabilities to perform at their...

  • Global IT Service Desk Manager

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    About the RoleCertara is seeking a highly skilled and experienced Service Desk Manager to lead our global IT service desk operations in the EU/AP Regions. As a key member of our IT team, you will be responsible for overseeing the management and support of our service desk, ensuring that our team members have the resources and capabilities to perform at their...