Clinic Receptionist

4 months ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

Integrated Surgery Outpatients are looking for a friendly and efficient part time team member to be the front line of welcoming our patients across the Service for 25 hours per week.

This is a busy and varied role and you will need to be organised and efficient to support the running of our outpatient clinics. You should be empathetic and understanding of our patients at all times.
You will be dealing with patients on a daily basis, either face to face or via telephone. You will also be assisting with supporting the administrative and clinical teams with preparing notes, inputting data and booking appointments.

You will join a rota of morning and afternoon shifts, working between 07:30 - 18:00 Monday to Friday, to accommodate the needs of the Service.

Provide an efficient reception service to patients, relatives, carers, and all staff groups

Greet patients who attend the Outpatient department, ensuring all relevant information is up-to-date and correct

Answer all telephone queries and escalate to appropriate staff, where necessary

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Provide general administrative service on reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems

Preparation of clinic notes, adhering to current processes

Use the relevant Trust databases and patient administration systems and ensure that all data is up to date

Liaise with other areas of the Trust, as well as other Service Providers, GPs, etc.

Photocopying, posting documentation and general office duties

Prioritise own workload and working independently within the Service needs

Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care

Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times

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