Clinic Receptionist

4 months ago


Northampton, United Kingdom Northampton General Hospital Full time

Provide an efficient reception service to patients, relatives, carers, and all staff groups. Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care. Greet patients who attend the Outpatient department, ensuring all relevant information is up-to-date and correct. Answer all telephone queries and escalate to appropriate staff, where necessary.

Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct system's. Preparation of clinic note packs, adhering to current processes. Use the relevant Trust databases and patient administration systems and ensure that all data is up to date. Liaise with other areas of the Trust, as well as other Service Providers and GPs, etc.

Photocopying, posting documentation and general office duties. Prioritise own workload, working independently within the Service needs. Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times.



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