Call Centre Executive

4 weeks ago


Newcastle upon Tyne, United Kingdom Channel B Ltd Full time

We are seeking a motivated Call Center Executive to join our team. As a key member of our customer service department, you will play a crucial role in assisting customers and providing exceptional service.

**Duties**:

- Handle inbound and outbound customer calls professionally and courteously
- Provide accurate information regarding products or services
- Process orders, returns, and exchanges efficiently
- Utilize data entry skills to update customer records accurately
- Upsell products or services to maximize sales opportunities
- Maintain a high level of phone etiquette and customer service standards
- Analyze customer needs to offer tailored solutions

**Experience**:

- Previous experience in a call center or customer service role is advantageous
- Proficiency in English
- Strong communication skills with the ability to articulate information clearly
- Excellent data entry skills with attention to detail
- Familiarity with upselling techniques is beneficial

**Job Types**: Full-time, Permanent

Pay: From £25,666.11 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 20/05/2024


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