Inside Customer Success Executive

5 months ago

Chester, United Kingdom GBG Full time

**About GBG**

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
- We make the world a safer place
- We trust each other and win together
- We are local experts in a global business
- We want you to be yourself
- We grow when you grow

**About the team**

UK Direct is a highly driven and successful business unit consisting of around 14 team mates. Roles range from new starter Inside Customer Executives all the way through to Senior Business Development Managers. The business unit is sectorised across Retail and business services (Finance, Logistics, Utility, Insurance and many more). This gives team mates the opportunity to specialise and grow their career.

**The role**

The internal sales function reports to the Direct Sales Team Manager and focusses on supporting and selling, alongside an aligned external Account Managers.

Maintaining a high level of end user client contact, the internal role will also build close relationships with an aligned external sales Network to develop new opportunities and in supporting in the administration of accounts within a defined set of customers. This relationship will become vital to the success of both the internal and external sales team.

**What you will do**
- Speak daily with the external account management team
- Promote products within the Location Intelligence product portfolio
- Organise meetings with existing clients and prospective ones
- Retain and grow the book of existing renewal accounts
- Identify risk in the aligned renewal accounts and help to retain the business
- Work within a target driven team
- Qualify incoming marketing sales leads, directing as appropriate
- Utilise the systems and tools to identify new opportunities in addition to maintaining an up to date customer record and forecast

**What we're looking for**
- Experience of working within a target driven/performance-led business
- An individual who is interested in developing a career in sales in a client centric and high activity environment
- A good communicator, both orally and written
- Experience in IT/Enterprise software business would be an advantage but not compulsory
- Detail conscious and committed to keeping accurate and up-to-date records
- A motivated person, who is reliable and driven by success, reward and recognition
- An individual who is can show business and commercial awareness, is entrepreneurial and a team player

**To find out more**

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

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