Customer Resolution Executive

5 months ago


Chester, United Kingdom Recruit4Staff Full time

Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced **Customer Resolution Executive** to work in their busy office based in **Chester.**

**For the successful Customer Resolution Executive our client is offering**:

- £23,000 - £25,000 per annum
- Days role, Monday - Friday 9 am-5:30 pm
- Permanent position
- 22 days holiday rising 1 day per year (up to 25)
- Company Pension Scheme
- Benefits package
- Opportunities of hybrid working once fully trained

**The Role of the Customer Resolution Executive**:

- Managing customer complaints and queries across several internal and external communication channels
- Prioritise and action own workload to meet internal and external deadlines
- Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
- Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
- Maintaining a positive, empathetic, and professional attitude toward customers always whilst conveying the Company or third-party position in the matter.
- Provide feedback on the efficiency of the customer relations process and highlight any issues to ensure standards are maintained and adjustments made to processes if required.
- Ensure the desire to achieve customer personal satisfaction is communicated and provide professional
- customer support.

**What our client is looking for in a Customer Resolution Executive**:

- Previous experience working in a fast-paced office environment. **ESSENTIAL**:

- Experience working with customers in a dispute resolution situation - **ESSENTIAL**:

- GCSE English and Maths: Level 4 or above (or equivalent)
- Previous travel industry experience B2C - **BENEFICIAL**:

- Must be IT literate

Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer

Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
**Job Reference: opp-20143**:



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