Customer Resolution Executive

6 months ago


Chester, United Kingdom Recruit4Staff Full time

Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced **Customer Resolution Executive** to work in their busy office based in **Chester.**

**For the successful Customer Resolution Executive our client is offering**:

- £23,000 - £25,000 per annum
- Days role, Monday - Friday 9 am-5:30 pm
- Permanent position
- 22 days holiday rising 1 day per year (up to 25)
- Company Pension Scheme
- Benefits package
- Opportunities of hybrid working once fully trained

**The Role of the Customer Resolution Executive**:

- Managing customer complaints and queries across several internal and external communication channels
- Prioritise and action own workload to meet internal and external deadlines
- Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
- Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
- Maintaining a positive, empathetic, and professional attitude toward customers always whilst conveying the Company or third-party position in the matter.
- Provide feedback on the efficiency of the customer relations process and highlight any issues to ensure standards are maintained and adjustments made to processes if required.
- Ensure the desire to achieve customer personal satisfaction is communicated and provide professional
- customer support.

**What our client is looking for in a Customer Resolution Executive**:

- Previous experience working in a fast-paced office environment. **ESSENTIAL**:

- Experience working with customers in a dispute resolution situation - **ESSENTIAL**:

- GCSE English and Maths: Level 4 or above (or equivalent)
- Previous travel industry experience B2C - **BENEFICIAL**:

- Must be IT literate

Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer

Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
**Job Reference: opp-20143**:



  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers **The purpose of the role**: Reporting to the Customer Resolution & Onboarding Manager, the Customer Resolution Team Leader role is responsible for managing and motivating a team of Customer Resolution...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Hours of work: Monday to Friday 9-5pm HYBRID** We are seeking an exceptional individual to join our Customer Resolution team. You will be responsible for handling all complaints for the SMF group. Strive to deal with all customer complaints at the first point of contact ensuring customer satisfaction wherever possible. Complaints are handled in line with...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Hours of work: Monday to Friday 9-5pm HYBRID** We are seeking an exceptional individual to join our Customer Resolution team. You will be responsible for handling all complaints for the SMF group. Strive to deal with all customer complaints at the first point of contact ensuring customer satisfaction wherever possible. Complaints are handled in line with...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Hours of work: Monday to Friday 9-5pm HYBRID** We are seeking an exceptional individual to join our Customer Resolution team. You will be responsible for handling all complaints for the SMF group. Strive to deal with all customer complaints at the first point of contact ensuring customer satisfaction wherever possible. Complaints are handled in line with...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Hours of work: Monday to Friday 9-5pm HYBRID** **The benefits of working at SMF**: - Pension scheme - up to 8% contributory pension - 26 days holiday + 8 days bank holiday - Employee referral programme - Perks at Work - Above and Beyond awards - Income protection scheme - Employee of the Year - Long Service awards - Discretionary annual bonus - Life...


  • Chester, United Kingdom Destination2.co.uk Full time

    **Role: Customer Resolution/Liaison Executive** **Who we are**: Destination2 Ltd and HolidayGems Ltd are part of Travcorp Holdings Ltd and are two of the most innovative and progressive online tour operators in the UK, selling holidays nationwide to a variety of long and short-haul destinations. Our inspirational business has grown from strength to...


  • Chester, United Kingdom Specialist Motor Finance Limited Full time

    **Hours of work: Monday to Friday 9-5pm HYBRID** We are seeking an exceptional individual to join our Customer Resolution team. You will be responsible for handling all complaints for the SMF group. Strive to deal with all customer complaints at the first point of contact ensuring customer satisfaction wherever possible. Complaints are handled in line with...


  • Chester, Cheshire, United Kingdom InterQuest Group Full time

    We are currently seeking a Debt Resolution Coordinator to join our team at InterQuest Group. This is an excellent opportunity to work in a dynamic and forward-thinking organization.The estimated salary for this role is approximately $55,000 - $75,000 per annum, depending on experience and qualifications.Key Responsibilities:Coordinating debt resolution...


  • Chester, United Kingdom Applause IT Full time

    **Customer Service Executive - Travel bookings** **Circa £22,000 + Bens (Some weekend working at higher rate throughout the year)** **On-site - Chester, commutable via Liverpool, Warrington, Wirral, and North Wales.** Applause IT are looking to hire a Customer Service Executive for our client, a Global Travel company based near Chester. They are renowned...


  • Chester, United Kingdom Adecco Full time

    About Our Client: Are you passionate about delivering exceptional customer care and exceeding clients' expectations? Our client, a leading travel organisation, is seeking a dynamic and dedicated Client Services Executive to join their team in Chester. If you thrive in a fast-paced environment and enjoy building genuine relationships with clients, this...


  • Chester, United Kingdom CV-Library Full time

    About Our Client: Are you passionate about delivering exceptional customer care and exceeding clients' expectations? Our client, a leading travel organisation, is seeking a dynamic and dedicated Client Services Executive to join their team in Chester. If you thrive in a fast-paced environment and enjoy building genuine relationships with clients, this...


  • Chester, United Kingdom Adecco Uk Limited Full time

    About Our Client: Are you passionate about delivering exceptional customer care and exceeding clients' expectations?Our client, a leading travel organisation, is seeking a dynamic and dedicated Client Services Executive to join their team in Chester.If you thrive in a fast-paced environment and enjoy building genuine relationships with clients, this could be...


  • Chester, United Kingdom Adecco UK Limited Full time

    About Our Client:Are you passionate about delivering exceptional customer care and exceeding clients' expectations? Our client, a leading travel organisation, is seeking a dynamic and dedicated Client Services Executive to join their team in Chester. If you thrive in a fast-paced environment and enjoy building genuine relationships with clients, this could...


  • Chester, United Kingdom Succeed Recruitment Solutions Full time

    Were looking for an experienced CRM Executive to join a leading Tour Operator for a 12-month fixed-term maternity cover.This is an exciting opportunity to join our client and play a key role during this period .The successful candidate will work closely with the CRM Manager and Head of Marketing, taking over key responsibilities and ensuring a smooth...


  • Chester, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Travel Customer Service Executive to work in their busy office based in Chester.


  • Chester, Cheshire, United Kingdom HSBC Full time

    Discover a fulfilling career at HSBC, where you'll have ample opportunities to develop and grow. With a competitive pay and benefits package, including private healthcare and a contributory pension scheme, you'll enjoy a great work-life balance.Our Digital Business Services teams form the backbone of HSBC, providing essential support across technology,...


  • Chester, United Kingdom Succeed Recruitment Solutions Full time

    We're looking for an experienced CRM Executive to join a leading Tour Operator for a 12-month fixed-term maternity cover. This is an exciting opportunity to join our client and play a key role during this period.The successful candidate will work closely with the CRM Manager and Head of Marketing, taking over key responsibilities and ensuring a smooth...


  • Chester, United Kingdom Succeed Recruitment Solutions Full time

    Job Description We're looking for an experienced CRM Executive to join a leading Tour Operator for a 12-month fixed-term maternity cover. This is an exciting opportunity to join our client and play a key role during this period . The successful candidate will work closely with the CRM Manager and Head of Marketing, taking over key responsibilities and...


  • Chester, United Kingdom Datascope Systems Ltd Full time

    DataScope Systems is a dynamic, entrepreneurial and highly innovative SME based at Aviation Park just outside of Chester. First established in 2004, we’ve grown significantly over recent years and now have over 100 staff supporting customers in the UK, across Europe, the Americas and Asia. We provide a range of data collection, analytical systems and apps...


  • Chester, United Kingdom Roberts Webb Recruitment Full time

    Were looking for the most client focused, proactive and friendly individuals (who enjoy working in a busy, customer facing and technology driven environment) to join our client - a growing team near Chester. Due to growth in the department, they are looking for a Client Onboarding Executive to manage a portfolio of clients, welcome them as new clients and...