Guest Services Assistant

2 weeks ago


Bude, United Kingdom Away Resorts Full time

**Location**: Bude Holiday Resort, Cornwall.

**Job Type**:Variable Hours - Fixed Term Contract

**Salary**: £10.42 per hour

**What we need in a nutshell**

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department.

**Who are we?**

Experience the beauty of the Jurassic Coast at Swanage Bay View Holiday Park. Find the shimmering sea right on your doorstep, where you can paddle along the shoreline or watch the day disappear from your deckchair.

**What you’ll be doing**

Reporting to the Guest Services Manager you will be assisting the running of the Guest Services department. This includes:

- Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings.
- Resolving their complaints so that they walk away with a smile.
- Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent.
- You will be one of the first point of contact for all our Holiday Homeowners.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

**Skills, experience and qualities you’ll need**:
We are looking for someone with Supervisory and Customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:

- A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
- Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

***Good Luck



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