Patient Services Advisor

3 weeks ago

Bude, United Kingdom Ruby Country Medical Group Full time

**£10.00 per hour - 33 hours per week**

**Monday 7.30 am to 5.00 pm**

**Tuesday 8.30 am to 5.00 pm**

**Wednesday 8.00 am to 5.30 pm**

**Thursday 7.30 am to 5.00 pm**
- Are you able to keep calm in challenging situations?
- Do you enjoy finding solutions for people?
- Are you good at juggling conflicting priorities?
- Can you keep focused on helping someone when it's really busy?

We are looking for an enthusiastic, and motivated Patient Services Advisor to join the team at Stratton Medical Centre to assist in all aspects of reception duties.

The work is both challenging and rewarding, involving talking to patients, on the telephone and in person, who are unwell and in need our help and support. Sometimes our patients are distressed when they call or attend an appointment so you will need to have the resilience, experience and skills to greet them and ensure they have a positive and reassuring first contact with us.

Phone and reception desk duties are rostered, with the majority of the working day spent talking directly to patients over the telephone guiding them towards the most appropriate service and making appointments for them.

Occasional weekend and evening working to provide Enhanced Access to patients will be a requirement of this role.

In order to be suitable for this role, you must have skills and experience in all of the following:

- Working in a customer or patient facing role
- Dealing directly with distressed or unhappy customers or patients
- Finding solutions when you have conflicting priorities
- Working in a team
- Working in an office environment including administration duties
- Experience of using a range of computer packages in a work environment

**Applications will not be considered unless you attach a cover letter that explains how your experience and skills meet all of the above essential criteria.**

**Our benefits include**:

- 27 days annual leave plus pro-rata bank holidays
- Access to the NHS Pension Scheme
- Company sick pay from 6 months

**Job Types**: Part-time, Permanent
Part-time hours: 33 per week

**Salary**: £10.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

COVID-19 considerations:
As a healthcare setting we require staff and patients to wear masks at all times. Staff are required to carry out lateral flow tests twice a week.

Ability to commute/relocate:

- Holsworthy: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have GCSE Grade C or above (or equivalent) in Maths and English?

**Experience**:

- patient/customer facing: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 15/01/2023

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