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High Intensity User Team Lead

5 months ago

Truro, United Kingdom Volunteer Cornwall Full time

**High Intensity User Team Lead**:

- **This is a full-time post, 37½ hours per week**:

- **Attracting a salary of £30,151 p.a.**

We are looking for an enthusiastic and highly motivated person to join the multi-agency High Intensity User Team as Team Lead.

Working alongside colleagues from Cornwall Mind, Pentreath and CHAOS, and covering the county, the role involves supporting staff and working with individuals who are frequent users of acute emergency services to help them address underlying social issues that drive their behaviour and reduce their use of these services over time.

The successful applicant should have excellent organisational and communication skills and ideally have experience in a leadership role. Some knowledge of the health and care system would be helpful but training can be given.

This is a full-time post for 5 days per week, Monday to Friday. The role is partly home-based and partly working out in the community. You will therefore need to have access to your own or public transport during working hours.

**The salary is £30,151 per annum and attracts an essential travel allowance of £600 per annum.**

**________________________________________________**

**JOB DESCRIPTION**

**POST**:High Intensity User Team Lead

**JOB PURPOSE**: The post holder will lead a team, working with a rolling caseload of High

Intensity Users and through direct contact, seek to appropriately reduce the number of emergency ambulance calls and unscheduled care interactions.

**RESPONSIBLE TO**:Support & Development Manager

**DBS LEVEL**:Enhanced and Barred with Adults

**KEY TASKS**:

- **1. Communication**_

1.1 To promote and represent the HIU service to a wide range of stakeholders and interested parties across the health and care system and beyond.

1.2 To manage strategic relationships with SWAST 999 Frequent Caller Team, 111 Out of

Hours, ED and unscheduled care services with whom you will be working in partnership to engage and support service users.

1.3 To work closely with Social Care, GPs, Mental Health Teams, communities and other key health professionals to facilitate optimal joint working on safe and effective care and support for people with complex needs.

1.4 To identify and develop opportunities for linkages to other relevant initiatives and resourcing opportunities to NHS Cornwall & Isles of Scilly, Volunteer Cornwall and other partners and stakeholders.

1.5 To be able to build a rapport with individuals on a 1-2-1 basis, fostering a relationship of trust and mutual respect whilst maintaining agreed professional boundaries.

1.6 To provide leadership and management to a team of HIU co-ordinators, working with vulnerable people across Cornwall to reduce their usage of acute and emergency services.
- **2. Information Technology**_

2.1 To compile monthly, quarterly and annual reports for the service including quantitative and qualitative information showing the benefits delivered.

2.2 To manage the operation and maintenance of the database & spreadsheets and provide management information and reports as requested.
- **3. Finance**_

3.1 To ensure the team understands and delivers the project aims, initiatives and services to time and in a person-focused, cost-effective way.

3.2 To maximise value for money for the current spend through tracking, managing and delivering agreed benefits.

3.3 To ensure the project remains within overall budget limits and seek opportunities for further funding as/when appropriate.
- **4. Administration and Organisation**_

4.1 Ensure that all necessary paperwork is completed accurately, on time and is processed in line with VC and funders policies and procedures.

4.2 To develop and refine the systems and processes associated with the project and ensure all team members adhere to them to ensure the smooth running of the service.
- **5. Quality Management**_

5.1 To be the point of liaison with the funder/commissioner; ensuring that the overall outcomes are delivered in way that puts the person at the centre of the service whilst meeting the legal, contractual and governance requirements.

5.2 To co-ordinate activities with colleagues, where appropriate, contributing to the wider transformation agenda across the Health & Care system in Cornwall and deputising for the
Support & Development Manager when required.

5.3 To ensure that all company policies and procedures are adhered to by the team and set a personal example in implementing Health & Safety, Data Security & Protection,
Safeguarding & Equal Opportunities policies.

5.4 Continually review all aspects of the service in the spirit of continuous improvement, seeking opportunities to build on good practice from within and beyond Cornwall and involve service users and stakeholders in co-design activities.

5.5 In the spirit of good teamwork, willing to undertake all other reasonable duties as directed by the Senior Manager.
- **6. Data Security & Protection**_
- 6.1 To quality assure the accurac