Service Desk

2 weeks ago

Altrincham, United Kingdom Appcastenterprise Full time

**Salary**: Market related
**Reference**: 028/04/22
**Service Desk - 2nd Line Support Engineer**

**Competetive Salary plus On Call Payment**

**About Us**

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible,community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

**The Role**

We are currently looking for a passionate and dedicated 2nd Line Support Engineer to join our IT Services Team in Altrincham a full-time basis.

This role will be working as part of an IT Team of technicians dealing with escalated second line incidents and requests, that will be received and logged through our 1st line support function. Responsible for ensuring all tickets are dealt with from beingreceived to resolution with a focus on excellent customer service and quality. Responsible for supporting a wide range of end users from all levels in the organization. The primary purpose of the role is to ensure continued Service Delivery by appropriatelymanaging the tickets assigned and ensuring a timely and professional resolution within KPI’s.

**Duties & Responsibilities**

Including, but not limited to:

- 2nd Line IT Engineer
- Review Incidents and Requests allocated to the IT Team within service level agreements.
- Ensure tickets are accurately updated with details of phone calls, ongoing investigation notes and technical detail.
- Provide support to 1st line Technical functions.
- Ensure tickets are proactively managed and updated throughout the day.
- Ensure service users receive updates as per the SLA,
- Ensure major incidents are escalated to the correct internal and external support teams where required within a timely manner.
- Previous 2nd line experience in an IT Service’s Environment
- A minimum of 3 years' experience in I.T.
- Proven analytical and problem-solving abilities
- Experience of working with and managing issues logged with 3rd party suppliers and vendors
- Knowledge in the troubleshooting and support of laptop and desktop hardware (Dell and HP), mobile devices, thin client terminals and varied printing devices.
- Knowledge of Office 365 support including licencing models, endpoint management and Azure administration.
- Knowledge of Active Directory, on premise and azure.
- Strong knowledge of Microsoft based operating systems (Windows 10 and 11)
- Desktop security management - Sophos Endpoint Management,
- Must possess at least 1 x IT certification including CompTIA or equivalent.

This is a full time permanent position in Altrincham with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside togrow the business and support your own career development.

City and County Healthcare Group is an equal opportunities employer.

  • IT Service Desk Agent

    3 weeks ago

    Altrincham, United Kingdom Lookers Plc Full time

    OTE: GBP £26,500.00/Yr. Overview: **Service Desk Agent** **Lookers Head Office Manchester, Hybrid/Remote** **Contract Type: Permanent, Full-Time** **Salary: £23,500 - £26,500** **Hours: (37.5) Shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00 and Sunday 09:00 - 17**:00** At Lookers, we understand the value of nurturing and...

  • IT Service Desk Agent

    4 weeks ago

    Altrincham, United Kingdom Lookers Plc Full time

    Overview: **Lookers Head Office Manchester, Hybrid/Remote** **Contract Type: Permanent, Full-Time** **Salary: £22,000 - £25,000** **Hours: (37.5) Shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00 and Sunday 09:00 - 17:00** At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing...

  • IT Service Desk Agent

    1 day ago

    Altrincham, United Kingdom Lookers Plc Full time

    Overview: **Lookers Head Office Manchester, Hybrid/Remote** **Contract Type: Permanent, Full-Time** **Salary: £22,000 - £25,000** **Hours: (37.5) Shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00 and Sunday 09:00 - 17:00** At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing...

  • Service Desk

    6 days ago

    Altrincham, United Kingdom SCRT Homecare Full time

    Posted 2024-03-06 **Reference**: REF1534N **Location**: Altrincham **Salary**: £22,000 **City and County Healthcare Group Ltd**: **Altrincham**: **Company Description**: Service Desk - 1st Line Support Engineer Salary up to £22,000 Altrincham office, work from home on late shifts and weekends Full time 37.5 Hours per Week (Shift patterns on a rota...

  • Service Desk

    6 days ago

    Altrincham, United Kingdom Quality Care Services Full time

    **Reference**: REF1534N **Location**: Altrincham **Salary**: £22,000 **City and County Healthcare Group Ltd**: **Altrincham**: **Company Description**: Service Desk - 1st Line Support Engineer Salary up to £22,000 Altrincham office, work from home on late shifts and weekends Full time 37.5 Hours per Week (Shift patterns on a rota 07:00 am - 3:00 pm,...

  • Help Desk Administrator

    2 weeks ago

    Altrincham, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - Altrincham- Industry: - Labour & Trades- Salary: - £23000 - £25000 per annum- REF: - Help Desk Admin_1687342454- Contact Name: - Oliver Dunn- Job Published: - 26 minutes agoDaniel Owen are currently looking to recruit a Help Desk Administrator to work for a Facilities Maintenance company in Altrincham. This is a...

  • IT Service Desk 2nd Line Agent

    1 week ago

    Altrincham, United Kingdom Lookers Plc Full time

    OTE: GBP £27,500.00/Yr. Overview: **IT Service Desk 2nd Line Agent** **Lookers Head Office Manchester - Remote working available** **Contract type: Permanent, Full time** **Salary: £27,000 - £27,500** **Hours: Monday to Friday 37.5 hours per week - 7.30am - 6pm on a rota basis** We have an exciting opportunity for a 2nd line IT Service Desk agent to...

  • Service Desk Apprentice

    4 weeks ago

    Altrincham, United Kingdom City & County Healthcare Full time

    **Service Desk - 1st Line Support Engineer Apprentice** **(Shift patterns on a rota over 18) 07:00 am - 3:00 pm, 8:00 am - 4:00 pm, 9:00 am - 5 :00 pm, 4:00 pm - 12:00 pm)** **Work From Home on Late Shifts and Weekends.** **Under 18 shift Pattern 8:00 am - 4:00 pm, 9:00 am - 5:00 pm** **Full time 37.5 Hours per Week** **About Us** City & County...

  • IT Service Desk 2nd Line Agent

    6 days ago

    Altrincham, United Kingdom Lookers Plc Full time

    OTE: GBP £27,500.00/Yr. Overview: **IT Service Desk 2nd Line Agent** **Lookers Head Office Manchester - Remote working available** **Contract type: Permanent, Full time** **Salary: £27,500** **Hours: Monday to Friday 37.5 hours per week - 7.30am - 6pm on a rota basis** We have an exciting opportunity for a 2nd line IT Service Desk agent to join our...

  • IT Service Desk 2nd Line Agent

    6 days ago

    Altrincham, United Kingdom Lookers Plc Full time

    Overview: **IT Service Desk 2nd Line Agent** **Lookers Head Office Manchester - Remote working available** **Contract type: Permanent, Full time** **Salary: £26,000 - £28,000** **Hours: Monday to Friday 37.5 hours per week - 7.30am - 6pm on a rota basis** We have an exciting opportunity for a 2nd line IT Service Desk agent to join our team based at...

  • Service Desk

    2 weeks ago

    Altrincham, United Kingdom Appcastenterprise Full time

    **Salary**: Market related **Reference**: 013/12/22 **Service Desk - 1st Line Support Engineer** **(Shift patterns on a rota 07:00 am - 3:00 pm, 8:00 am - 4:00 pm, 9:00 am - 5 :00 pm, 4:00 pm - 12:00 pm)** **Work From Home on Late Shifts and Weekends.** **Full time 37.5 Hours per Week** **About Us** City & County Healthcare Group is a family of care...

  • Service Desk Apprentice

    2 weeks ago

    Altrincham, United Kingdom Appcastenterprise Full time

    **Salary**: Market related **Reference**: 018/12/22 **Service Desk - 1st Line Support Engineer Apprentice** **(Shift patterns on a rota over 18) 07:00 am - 3:00 pm, 8:00 am - 4:00 pm, 9:00 am - 5 :00 pm, 4:00 pm - 12:00 pm)** **Work From Home on Late Shifts and Weekends.** **Under 18 shift Pattern 8:00 am - 4:00 pm, 9:00 am - 5:00 pm** **Full time 37.5...

  • Customer Service Administrator

    1 month ago

    Altrincham, United Kingdom Page Personnel Full time

    Great working culture and career prospects on offer! - Excellent working patterns - NO WEEKENDS! **About Our Client**: Our client is a leading facility management business and they are looking for a Customer Service Administrator to join their Altrincham team. As a Customer Service Administrator you will: - Supporting the wider help-desk team in...

  • Customer Service Administrator

    4 weeks ago

    Altrincham, United Kingdom Page Personnel - UK Full time

    Fantastic business that can offer career growth - Great working patterns and working culture **About Our Client**: Our client is a leading facility management business and they are looking for a Customer Operations Administrator to join their Altrincham team. As a Customer Operations Administrator you will: - Supporting the wider help-desk team in...

  • Customer Service Administrator

    4 weeks ago

    Altrincham, United Kingdom Page Personnel - UK Full time

    Fantastic business that can offer career growth - Great working patterns and working culture **About Our Client**: Our client is a leading facility management business and they are looking for a Customer Operations Administrator to join their Altrincham team. As a Customer Operations Administrator you will: - Supporting the wider help-desk team in...

  • Customer Service Administrator

    2 weeks ago

    Altrincham, Trafford, United Kingdom Page Personnel Full time

    Great working culture and career prospects on offer Excellent working patterns NO WEEKENDSAbout Our Client:Our client is a leading facility management business and they are looking for a Customer Service Administrator to join their Altrincham team.As a Customer Service Administrator you will:Supporting the wider help-desk team in responding to all general...

  • Customer Service Advisor

    2 weeks ago

    Altrincham, United Kingdom A.M. Auto's Commercial Servicing and Repairs Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided Front Desk Receptionist **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer and direct phone calls to the appropriate department or individual - Provide general administrative support, such as filing,...

  • Customer Service Administrator

    2 weeks ago

    Altrincham, Trafford, United Kingdom Page Personnel - UK Full time

    Great business that can offer great career prospects Great working patterns and work cultureAbout Our Client:Our client is a leading facility management business and they are looking for a Customer Support Coordinator to join their Altrincham team.As a Customer Support Coordinator you will:Supporting the wider help-desk team in responding to all general...

  • German Speaking Receptionist/customer Service

    1 week ago

    Altrincham, United Kingdom Clarify Consultancy Ltd Full time

    Our client, a international distribution company, is looking to recruit an enthusiastic, positive and flexible German Speaking Receptionist/Customer Service to cover their very busy switchboard and front desk. Responsibilities will include answering all incoming calls, forward callers to the appropriate extension, always develop and maintain productivity,...

  • Senior Facilities Helpdesk Lead

    4 weeks ago

    Altrincham, United Kingdom Catch 22 Full time

    Our client, a **Facilities and Integrated Support Services Business**, are looking to appoint a **Senior** **Facilities Helpdesk Lead** to work with them at their office in **Altrincham.** Main duties will include: - Team management - Monitoring of KPIs - Leading regular meetings with both external and internal clients - Monthly reporting - Implementing of...