Operational Leader

7 months ago

Cardiff, United Kingdom Companies House Full time

**Details**:
**Reference number**:

- 310641**Salary**:

- £31,349 - £36,928-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- Band D**Contract type**:

- Permanent**Business area**:

- CH - Customer Delivery Directorate**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 14Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
We believe Companies House is a great place to work and we’d love you to come and join us

We’re excited to be sharing multiple opportunities for inspiring leaders to take their next step in their career and join us in Companies House. We believe it’s a great place to work and we’d love you to join us

Our aim is to be the best registry of companies in the world, helping to develop and grow companies. We are committed to tackling economic crime and driving confidence in the UK economy, achieved through our brilliant people, delivering brilliant services.

Companies House is currently going through an exciting transformation - not only in terms of cultural and technical changes but also the legislation that underpins what we do and how we do it. There has never been a more exciting time to join our team.

We are seeking inspirational leaders to join the Customer Delivery Directorate, playing a central role in changing our landscape and supporting Companies House in our transformation.

Do you have vision and enthusiasm to drive forward change and new ways of working?

Do you enjoy working as part of a team?

Are you looking for a flexible way of working, with a great work-life balance?

If so, this could be the job for you

**Job description**:
Join our team and embark on a journey of continuous growth and leadership development

As part of our team, you will:

- Demonstrate prominent leadership by coaching and supporting your team, setting a positive example to ensure the team delivers top-tier customer service and stays updated on new legislation.
- Lead, mentor and guide your team to peak performance, inspiring them to reach new heights.
- Oversee team performance, driving the implementation of best practices and standards to ensure consistent quality outcomes, managing team dynamics to foster authentic team cohesion.
- Champion a culture of innovation, creativity, and collaboration.
- Emphasise continuous improvement and guide your team toward our goals and objectives.
- Deliver exceptional customer service, addressing inquiries and resolving complaints to maintain the accuracy of the Register, aligning with our Legislative Powers.
- Be a proactive problem solver, finding effective solutions and leading by example setting the standard for others to follow. Your confidence in making swift decisions empowers you to take ownership and be accountable for your teams’ actions.

**Person specification**:
We're looking for Operational Leaders with:

- Exceptional leadership abilities - to coach and support our teams, role modelling positive behaviours to ensure we deliver the highest quality customer service.
- Great multitasking, planning and organisational skills - to effectively prioritise personal tasks and team workloads.
- Confidence to manage changes and enhance team capabilities - to meet current and future skills requirements.
- The capacity to make well informed business decisions - to challenge existing processes and drive innovation to propel our teams towards improved operational performance.
- Excellent communication skills - to allow for clear delivery and ownership of messages, and engage with a range of people, both internally and externally.
- Resilience in the face of challenges - to thrive in dynamic environments, and consistently place the customer at the forefront of actions.
- Swift adaptability to change, coupled with the ability to inspire and align teams with new objectives.
- A deep passion for our customers, our people, and our values - to invigorate and nurture a collaborative atmosphere while fostering an exceptional team spirit.
- A profound dedication to champion quality initiatives - to actively promote awareness and foster a deep understanding of quality standards.
- A commitment to staying up to date with legislation and policies - to continuously enhance our capability to combat economic crime.

We're also looking for people with experience of:

- Working with other people as part of a team
- Delivering excellent results for customers.

**About us**
We’re proud of who we are at Companies House, valuing our people and creating a real sense of community. We encourage professional development, celebrate success, and live our values to effect real change. To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts. and watch our video to f

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