Operational Leader

7 months ago

Cardiff, United Kingdom Companies House Full time

**Details**:
**Reference number**:

- 357561**Salary**:

- £31,349 - £36,928-
- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- Band D**Contract type**:

- Permanent**Business area**:

- CH - Customer Delivery Directorate**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
We believe Companies House is a great place to work and we’d love you to come and join us

At Companies House our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services. Through our new powers we’re excited to be working across government to fight economic crime. We need adaptable and bold leaders who can lead our teams; working together to deliver more for our customers.

Do you thrive in a challenging, dynamic operational environment?

Do you have great leadership skills?

**Job description**:
Our Operational Leader will be an excellent leader:

- Providing visible leadership, coaching and support for their team - role modelling positive behaviours to ensure teams deliver the highest quality of customer service, whilst also providing technical knowledge.
- Managing a team - ensuring team performance, delivery and quality of service whilst effectively managing team dynamics and creating genuine team spirit.
- Focusing on continuous improvement - supporting people working towards our goals & objectives.
- Communicating and building relationships with internal and external stakeholders across a range of settings.
- Providing great customer service - dealing with enquiries and complaints to ensure the Companies Register is accurate and up to date.

**Person specification**:
We’re looking for a great Operational Leader with:

- Excellent leadership skills - involving and engaging others to ensure high performance and effective delivery of our vision and strategy.
- Great communication skills - with the ability to convey messages clearly verbally and in writing.
- The ability to build capability in teams - to meet current and future skill requirements.
- The ability to deliver and improve operational performance - displaying enthusiastic and passionate behaviour to deliver a balance between best-in-class customer service whilst supporting improving the integrity of information on the register.
- Confidence - dealing with a range of stakeholders and senior leaders, using strong interpersonal, communication and influencing skills.
- Resilience - responding positively to challenge and having the ability to adapt your communication style to engage with stakeholders at all levels.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £31,349, Companies House contributes £9,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Join us at Companies House and experience the difference of working within a culture that values you, not only as an employee, but as an integral part of our Companies House team.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

**We celebrate diversity...**

**Where will you be working?**

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- Tell us about your employment history, including any key responsibilities and achievements.
- Write a personal statement of 1250 words telling us about your skills and experience and linking them to the things we’ve asked for in the person specification (you can find the person specification in the top part of this advert).

Companies House uses a blended interview technique, allowing us to find out more about you. At interview stage, we will also be assessing using the Civil Service Success Profiles Behaviours and Strengths.

**What will the process look like?**
- If you’re successful at sift stage, we’ll invite you to interview where we’ll explor

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