Courses Coordinator

5 months ago

StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

There are multiple aspects to this role aimed at ensuring a seamless experience to support high quality learning and development opportunities.

The post-holder will also be required to develop knowledge and skills across the broader hub portfolio, supporting resilience across all hub related activity. This includes working closely with the Careers Coordinator and Development Coordinator and deputising for the Deputy Hub Team Lead, as required.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and “Together we are North Tees & Hartlepool”

The post holder is required to demonstrate effective working relationships and collaborative working with all stakeholders and professional education bodies.

Liaise and engage with department managers and Care Group leads to effectively coordinate bookings and place utilisation for all courses / mandatory training.

Flexible approach to communication style to meet the needs of different people and ensure information is communicated clearly. This includes active listening to ensure needs are met and that people have the information they require to make informed decisions.

Demonstrate professionalism and role model the Trust’s values in all interactions, including when dealing with stakeholder enquiries, promoting a positive attitude to learning and development.

Effective time-management skills including diary management and the ability to prioritise and manage own workload and meet targets and deadlines.

Interpret data, including bookings, cancellations, DNAs and feedback from visitors to the department and use it to inform decision-making and support improvements to our offer.

Simultaneously manage a caseload of different education and development planning activities and ensure quality and constancy across all courses offered.

Thorough follow up to ensure education and development related activity progresses as planned.

Coordination of faculty and patients required for courses and training activity, including accommodation and travel arrangements.

The post holder will play a key role in developing a culture of learning to support sustainable patient care, as outlined in the NHS People Plan.

Demonstration of exceptional customer service skills through all interactions with internal and external stakeholders, making a significant contribution to customer experience and the department and Trust’s reputation.

Support review and development of education and training schedules and associated operational activities to ensure the service is responsive to customer and organisational need, including those linked to the upcoming Health and Care Academy.

Attendance at appropriate meetings to contribute to development of the service.

Be aware of local, regional and national policy in relation to all internal and external education activity.

The post-holder will contribute to local cost improvement plans, as appropriate, by identifying and communicating to senior leads opportunities for financial efficiency savings.

Work with relevant leads to utilise funding available to support course and training activity.

Ensure that resources, such as course manuals, are available and used effectively.

Responsible for ordering and following up orders for resources to ensure progression as required to meet activity.

Develop leadership skills in line with the Trust’s Leadership Strategy.

Demonstrate good levels of emotional intelligence when dealing with all stakeholders.

Delegation of appropriate tasks to the administration support function.

Deputise for the ‘Education and Development Hub’ Deputy Team Lead, as appropriate.

Line management responsibility, as required.

Responsible for ensuring training records are accurately maintained.

Provide updates regarding planned and actual activity for reporting purposes, including report writing for internal and external stakeholders, as required.

Effective use of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, ESR and SharePoint to support activity related to the ro

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