Ecommerce Assistant at Motaclan
1 month ago
Reporting to the eCommerce Manager, this role aims to develop and optimise the sales and margin opportunities with retail customers, utilising eCommerce channels (web site, eBay, Amazon, etc.) and different social media channels.
**KEY TASKS**
- Working as part of a small sales team
- Administration of the company's eCommerce accounts, including working with the sales team to identify items to list and photograph new items. General maintenance of the stores and customer service including optimising feedback
- Customer service, including answering queries via messages, optimising feedback and answering phone calls
- Developing web sales opportunities including listing and photographing parts, updating parts descriptions and prices for classic car and taxi parts across 4 web sites
- Warehousing work with picking, packing and organisation as required to support the eCommerce operation.
- Maintenance of customer data, contact details etc
**RESPONSIBILITIES**
It is the responsibility of the job holder to ensure the highest levels of customer service are maintained and that sales margins are optimised and budgeted sales targets are met
The job holder is responsible for representing the company professionally at all times and on all occasions.
**RELATIONSHIPS**
The job holder is directly accountable to the eCommerce Manager
Close working relations must be developed and maintained with all employees and particularly within the sales team.
**REQUIRED SKILLS & COMPETANCIES**
- Detailed knowledge of e commerce systems is required
- Strong eye for detail, good level of numeracy
- Good communication skills
- Ability to multi-task
- IT skills, Excel and E Bay and web site operations
- Excellent customer service and communication skills
- Some photographic experience an advantage
- Above all must have excellent administration skills
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