Customer Ambassador

7 months ago

Glasgow Central Station, United Kingdom Transpennine Express Full time

We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

We're on the hunt for outgoing, friendly, and customer-focused individuals to join our amazing Customer Ambassador team in Scotland.

It doesn't matter whether a customer is getting on or off one of our trains at a station we manage or one managed by another train operator, we want each and every one of our customers to have a great travelling experience with us.

That's why we established our amazing Customer Ambassador team, located at major stations across our network with the aim of delivering helpful, proactive, and memorable assistance for our customers, leaving them with a smile on their face as they go.

As a Customer Ambassador, you'll primarily be based at Glasgow Central and Edinburgh, both major stations, to represent TransPennine Express and be attentive to the needs of our customers, especially during times of disruption. With the role covering the Central belt and border area of Scotland, you will have ample opportunities to get out and about on our network, assisting customers and colleagues as required along the way.

The roles will present daily variety and challenge as you help people with their different requirements, be that a customer who requires assistance to access the station or train, coordinating rail replacement services, pointing customers to the correct places, or trying to reunite people with their lost property (it happens to us all).

You'll receive all the training and ongoing support and supervision you need to do an amazing job for our customers.

We'd love to hear from you if you live in or near Edinburgh, Glasgow and the central belt of Scotland, if:

- You're passionate about customer service
- You're happy to work a shift / roster patter that will involve some weekend working, or early starts / late finishes from time to time
- You're comfortable working on your feet for the duration of your shift, including outdoors both rain and shine.

If the above sounds like a bit of you, then we'd love to receive your CV and a short cover letter to help us understand why you're the best person for this role.

**What can we offer you?**
- Excellent career prospects.
- A personal development plan.
- Fully funded structured training and development*.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- _Terms and conditions apply._

**Going places has never felt better**

At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.

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