Customer Experience Ambassador

2 weeks ago


Glasgow, United Kingdom Ipsos Full time

About Us: At Ipsos, we strive to understand what drives human behavior and decision-making. As a Custoemr Experience Ambassador, you will be instrumental in helping us achieve this goal by gathering valuable insights from customers through face-to-face interviews.

Key Responsibilities:

  • Travel to customers' homes to conduct in-depth interviews, gathering information on their experiences, preferences, and opinions
  • Develop and maintain relationships with customers, building trust and rapport to ensure accurate and genuine feedback
  • Analyze data and insights gathered from customer interviews, identifying trends and patterns
  • Pursue performance-based pay, mileage reimbursement, and access to staff discounts

Requirements:

  • Excellent communication and interpersonal skills, ensuring effective interaction with customers
  • A valid driver's license, business car insurance, and reliable transportation
  • A friendly and approachable demeanor, creating a welcoming atmosphere for customers
  • The ability to analyze complex data, identifying key trends and insights
  • Strong time management skills, prioritizing tasks and meeting deadlines

Benefits:

  • Comprehensive training program, paid and designed to equip you with market research skills and knowledge
  • Competitive hourly rate: £12.50 during training, followed by performance-based pay
  • Mileage reimbursement for travel expenses incurred while conducting customer interviews
  • Opportunities to contribute to meaningful research projects, driving business growth and improvement
  • Access to employee recognition programs, celebrating individual achievements and contributions


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