Customer Service Ambassador

3 days ago


Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time
About the Role
We are seeking a Customer Service Ambassador to join our Front Office team at Glasgow Hotel, part of the Signature Collection by Best Western. Located in the heart of vibrant Glasgow, this beautiful hotel combines old and new architecture and boasts 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments.

As a Customer Service Ambassador, you will be responsible for providing exceptional customer service to all guests, including check-in, check-out, and responding to inquiries. You will also handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction.

The ideal candidate will have strong communication and interpersonal skills, with a friendly and welcoming personality. Previous experience in a customer-facing role, ideally in a hotel or hospitality environment, is also required. Ability to multitask and work in a fast-paced environment is essential.

In return for your hard work and dedication, you can expect a competitive salary of £26,500 - £32,000 per annum, depending on experience. You will also receive a range of benefits, including employee discounts on bedroom rates across our hotel portfolio, shopping discounts, eye care, and more.

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