Business Support Lead

4 weeks ago

Oldham, United Kingdom Pennine Care NHS Foundation Trust Full time

The administrative lead role within the community is to manage and lead a team
of staff providing a range of administrative services within a specific area/areas,
in line with the policies procedures and standards determined by Health and
Social Service organisations.
- To effectively and efficiently develop and implement systems required to collect

and manage information and records of the team.
- To provide secretarial service and support to the Service Manager and Team

Managers.
- To advise all Managers of administrative matters.
- A key function of the role is providing leadership and management of the admin

team within CMHT, proving administrative management support the team and
work streams and maintaining an over view of activity. This will require the post
holder to utilise good organisational, interpersonal and information management
skills, as well as a sound knowledge of business systems and process and
patients administration systems.
- Responsibility for the effective admin systems management with CMHT.
- Leading and managing administration team to ensure a range of secretarial and

administrative and clerical services are provided

We are looking for an individual who is self-motivated and approachable, who has highly efficient administration, office skills and have key qualities in maintaining office management and front of house functions.

Please see full job description for full details.

To manage supervise and co-ordinate full administrative and clerical support for the Unit, including conducting staff appraisals of staff.
To facilitate good team working amongst the multi-disciplinary team including providing support after difficult contacts with service users as required.
To manage the day to day running of the admin office.
To provide secretarial support to the service Manager and wider clinical multidisciplinary team.

To effectively and efficiently use Paris, develop and implement local systems required for the collection and management of information and reports as required

We are proud to provide high quality mental health and learning disability services, in the community across f Oldham.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

To ensure a comprehensive, effective secretarial and clerical service is provided for the CMHT by the development and implementation of administrative systems, procedures and policies including word processing, compiling statistics, minuting and copy typing, drafting routine correspondence, photocopying and filing.
To be the lead contact and manage the reception environment.
To support the Service Manager, coordinate and supervise the workload of the team via rota support.

/ out system. To be responsible for planning inductions and training of new admin staff as required.

To have overall responsibility for ensuring appropriate procedures and protocols are followed in the reception / admin office and to review and update local procedures as required.
To undertake telephone and direct reception services including dealing with enquiries and taking accurate messages in the absence of relevant staff. This may involve dealing with service users, their families and carer’s in a distressed state.

To organise and maintain files and systems for all documents and correspondence of the service, covering administration, planning, professional, staff and other matters.
To ensure all telephone and personal enquiries to the Service are dealt with in a courteous, informative and helpful manner by the team to promote and enhance the image of the CMHT
To provide high quality, effective and efficient secretarial support to the Service Manager.

To have due regard for confidentiality of all documentation and areas of work relating to role of secretary and office manager.
To develop and manage information systems for the CMHT. To ensure the appropriate use of Paris and any other systems.
To attend and minute take at team meetings as required or delegate these duties as appropriate. To attend and participate in meetings relevant to the running of the Service where appropriate.
To be responsible for day to day building and equipment maintenance issues that may arise.
To be responsible for the collection and provision of statistical information required by the Senior Leadership team.

To support the Service Manager in accurate recording and administration of Annual Leave and Sickness absences for all staff (clinical and non-clinical) within the CMHT.
To be support in the inputting of bank shifts onto the system for bank staff.
To be responsible for the ordering of office supplies within the authorisation of the budget for purchasing of all materials required by the Service as agreed by the Service Manager. To delegate these re

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