Tuk Scotland Bus Controller

2 months ago

Glasgow, United Kingdom Abellio London Full time

£31,720.50

Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis.

Do you get a buzz when you see growth in a business? Do you want to be part of this journey?

**The Role**

We have an exciting opportunity to join our Rail Replacement Team as a Bus Controller. The
position will manage and coordinate bus, coach operations to ensure the transport of passengers during planned & unplanned rail replacement operations. Responding in an efficient manner you will provide a customer focused service to those individuals affected by rail replacement activities.

**Key Accountabilities and Responsibilities**

Based within our Glasgow control room the controller will arrange road transport in times of train service disruption.
- Responsible for managing & tracking planned coaches each day, ensuring they are sourced to provide a quality customer focussed response.
- To provide efficient & effective administrative support, as well as undertaking a coordinated daily close down of emergency costs with all our TOC clients control staff.
- Ensure all incident & accident investigations are managed within agreed timelines. Control team to be focal point on the day for information gathering.
- Work effectively with external suppliers, colleagues and agencies (HAUC).
- Have a duty of care for the health and safety of yourself and colleagues at all times. Including a duty to report unsafe acts or omissions to safety.
- To undertake any other duties commensurate with the role
- An individual who can develop effective working relationships with suppliers & colleagues
- Can handle high pressure situations in a calm & logical manner
- Able to communicate effectively both written & oral
- It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
- The posts involve shift working on a rota basis covering early and night shift patterns.

**Benefits**
- Competitive salary, circa £31,000 per annul
- Shift Pattern: 7 on 3 or 4 days off
- Shift Times covering 0700 - 1500, 1500 - 2300 and 2300 - 0700
- Generous Company Sick Pay Scheme
- Access to our employee assistance programme

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