Hire Controller,hire Co-ordinator

3 weeks ago


Loughborough, United Kingdom JB TOOL HIRE LTD Full time

_Plant/ Tool Hire Controller_
JB Tool Hire is looking for an enthusiastic individual to join an outstanding team. This is a full-time, permanent position, working with colleagues in our Loughborough Depot, to achieve a high standard of service to clients & contractors.

We are looking for an experienced **Hire Controller** to join our team, with previous experience of working within a Plant & Tool Hire / Trade Counter environment.

**Key Responsibilities**:
Your Job Role Will Include:

- Building Lasting Relationships with Repeat Customers
- Taking On and Off Hire Calls
- Organise service engineers and respond to breakdowns
- Raising Contracts on Bespoke IT System
- Organised, Able to Prioritise Workload
- To routinely speak to customers to update them and progress work to conclusion and satisfaction.
- To open, process, and close jobs, and to keep our hire fleet management system up to date.
- Resolve Customer Queries / Complaints
- Deal with in person Trade Counter Depot enquires

**Skills & Requirements**:

- Previous Experience in One or More of The Following Roles: Hire Controller; Hire Assistant; Hire Manager; Hire Co-Ordinator
- Great Telephone Manner
- Strong Commitment to Deliver Excellent Customer Service
- Organised with the Ability to Prioritise Multiple Tasks
- Excellent Time Management Skills
- Excellent Communication Skills
- IT Literate

Immediate start is available

Monday
- Friday 7.30am-5.00pm Sat 7.30am-12

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

**Experience**:

- Hire: 2 years (required)

Work Location: In person


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