HRss Customer Service Specialist Advisor

2 months ago

Manchester, United Kingdom Greater Manchester Police Full time

**Number of Posts**

1

**Advertised**

INTERNAL AND EXTERNAL APPLICANTS

**Branch/Division**

HR - Greater Manchester Shared Service

**LPIB Sub
- Branch/Division**

GMSS Customer Service Delivery

**Location**

Trafford District

**Sub-location**

Trafford Town Hall

**Grade**

Grade F

**Rank**

Not applicable

**Leadership Level**

Unknown

**Contract Type**

Permanent

**Hours**

36.25

**Hours**

Full time

**Advertised Salary**

£30,783-£32,772

**Advert**

The Greater Manchester HR Shared Service (GMSS) is a partnership between Trafford Council and Greater Manchester Police. Our aim is to provide a first class transactional HR and payroll service for around 20,000 employees and customers across both organisations.

**Main Purpose of the role**
1.To assist in the delivery of a highly-regarded, expert HR, specialist advisory service to GMP staff and managers, ensuring adherence to legislation & regulations and reinforce a culture of manager-led HR activity.

3. Provision of high-quality, right-first-time excellence within the advisory team; actively monitoring and responding to intelligence to ensure accurate, compliant and timely delivery that exceeds expectations and inspires customer confidence.
4. To contribute to the development of a ‘leading edge’ Shared Service Centre for Partnership members, ensuring a high performing and customer focused advisory service that is continuously improving and seen as best-in-class public sector model.
Your main duties and responsibilities will include:

- To be responsible for the delivery of a high-performing specialist HR advice handling service providing expert guidance and risk based options to customers and managers where appropriate.
- Support and champion the new service delivery model encouraging staff and managers to use the self service tools available to them, reinforcing the channels and sharing knowledge and skills to them in a coaching style.
- To assist in the development of relevant strategies and policies, including the production of procedures and documentation relating to specialist HR advice within the HR Shared Service operations.

**Please note all applicants MUST have extensive experience in HR advisory/customer service or case work role within a large organisation, and Graduate CIPD**

**Closing Date**

**14 Apr 2024**

**Recruitment Team Contact**

**Other Information**

**Please refer to the attached Job Description for further details regarding the skills required to do this role. **The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.***

**The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.**

**Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.**

**Please note that you will be required to provide an educational psychologist report in support of any adjustments.**

**Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member. Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55. One of those conditions is that a break of at least 1 month is required where the re-employment is ‘materially different’. However, if the role is not deemed to be ‘materially different’ then a 6 month break is required.**

**Minimum Age for Applications**

**16

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