HRss Customer Service Advisor

2 months ago

Manchester, United Kingdom Greater Manchester Police Full time

**Number of Posts**

2

**Advertised**

INTERNAL AND EXTERNAL APPLICANTS

**Branch/Division**

HR - Greater Manchester Shared Service

**LPIB Sub
- Branch/Division**

GMSS Customer Service Delivery

**Location**

Trafford Town Hall

**Grade**

Grade D

**Rank**

Not applicable

**Leadership Level**

Peer Leader

**Contract Type**

Permanent

**Hours**

36.25

**Hours**

Full time

**Advertised Salary**

£23,100

**Advert**

Employer - Greater Manchester Police in partnership with Trafford Council
Location address - Trafford Town Hall, Talbot Road, Stretford, Manchester, M32 0TH
Salary Grade - Band D
Job category - Business and Corporate Services
Job type - Human Resources/Administration
Working pattern - Monday to Friday
Working hours - 36.25 hours
Contract type - Permanent

The Greater Manchester HR Shared Service (GMSS) is a partnership between Trafford Council and Greater Manchester Police. Our aim is to provide a first class transactional HR and payroll service for around 20,000 employees and customers across both organisations.

If you are interested in an entry level role in Human Resources and you have excellent communication skills, then this might be the opportunity you are looking for. You will need to be a self-motivated individual who is able to work in a fast paced, customer focused environment.

You will provide HR, payroll and pension advice and guidance to customers from a number of organisations that delivers resolution at first point of contact effectively over the phone and in writing. You will be responsible for the day to day management of inbound enquiries and instructions from managers and individuals ensuring that customer expectations of performance and value are met.

As well as being customer focused, you will have the ability to organise and prioritise your work in order to meet tight deadlines. You will be able to maintain accuracy and have excellent attention to detail, whilst handling high volumes of work. Excellent IT literacy is essential. A working knowledge of modern computer systems, preferably within a HR or payroll environment, is desirable.

About the benefits:
Greater Manchester Shared Service needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

To find out more, please copy & paste the below link into your browser:
**Closing Date**

4 Jan 2023

**Recruitment Team Contact**

**Other Information**

Please refer to the attached Job Description for further details regarding the skills required to do this role. **The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.**

Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member. Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55. One of those conditions is that a break of at least 1 month is required where the re-employment is ‘materially different’. However, if the role is not deemed to be ‘materially different’ then a 6 month break is required.

The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.

Please note that you will be required to provide an educational psychologist report in support of any adjustments.

**Minimum Age for Applications**

16

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