Asb and Enforcement Officer

6 months ago

Bristol, United Kingdom LiveWest Full time

**About The Role**:
Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you.

We are looking for Anti-Social Behaviour & Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live.

You will be responsible for delivering comprehensive front facing enforcement services and be our anti-social behaviour expert. You will work alongside colleagues, in particular our Housing Officers to proactively provide assistance to resolve cases of anti-social behaviour, harassment, domestic abuse, hate incidents, tenancy/lease fraud, non-access cases or other breaches while maintaining high levels of customer satisfaction. You will be customer focused, have experience in handling anti-social behaviour cases and be experienced in litigation.

This role is being offered on a **full time**, **permanent** basis covering the** Bristol** area, and a hybrid working style is an option. If requested by an internal colleague, we would consider changing this to an secondment opportunity.

To be considered for the role of ASB and Enforcement Officer, you will be / have:

- Experience in social housing or related profession.
- Experience in delivering specialist enforcement services in a comparable organisation.
- Experience in tackling anti-social behaviour, harassment, domestic abuse, hate incidents, no access and other breaches of contract at an operational level with relevant partner agencies.
- Experience in representing and advocating in court - obtaining with and without notice and defended or undefended injunctions and possession orders directly on behalf of a comparable landlord organisation.
- Demonstrable experience of improving customer satisfaction.
- Knowledge of how to enhance performance or working practices to deliver improved value for money.
- Knowledge of Landlord and Tenant Legislation and case law and best practice.
- Knowledge of anti-social behaviour, harassment, domestic abuse and hate incident legislation and case law best practice.
- Knowledge of tenancy fraud best practice.
- Knowledge of legal casework best practice and of knowledge of quality management.
- Takes a flexible and adaptable approach to hours of work in order to meet customer and operational needs.
- Hold a full UK driving licence and have access to a suitable vehicle.
- CIH Level 4/ BTEC level 5 in Community Safety qualification or an equivalent relevant qualification. (D)

The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to support a diverse range of people. You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain appropriate boundaries.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.

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