Quality Improvement Lead

4 days ago

New Barnet, United Kingdom Domus Recruitment Ltd Full time

Domus are looking for a highly experienced manager within the Health and Social Care sector who is interested in moving into a Quality Improvement Lead role covering services across North London & East Anglia.
Responsible for a portfolio of services in the region, aiming to ensure that all services meet all regulatory and company requirements and are continually improving the quality-of-service delivery and service user experience.
The organisation provides quality residential and nursing care services to adults with Learning Disabilities and Complex Needs, so the experience managing services like these is essential.
**Key Responsibilities of aQuality Improvement Lead**:

- Work closely with the Quality Team, Home Managers and Operations Managers in the monitoring and embedding of an ongoing person centered and quality improvement culture throughout the organisation.
- Be an ambassador on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the region.
- Exercise strong practice leadership in a style and manner consistent with the company’s values, sharing best practice, positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement.
- Working with the Director of Quality, develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the division to ensure continued compliance.
- Ensure compliance with all regulatory and company quality and policy requirements through auditing, review visits to sites that will take place as a minimum, each quarter.
- Ensure that all auditing and governance requirements are met at each site on an ongoing basis at each site within span of control, including personally completing site quality inspections for each service on an agreed timetable to meet company and regulatoryrequirements.
- Motivate, monitor, and coach Managers to ensure they are delivering services of the optimum quality
- Develop manage and maintain strong working relationships with both internal and external stakeholders in regard to complaints and incidents.
- Take a strategic overview of all issues relating to health, safety, regulatory compliance, and service quality using early warning indicators, data and soft intelligence available.
- Work with the Operations Director to investigate and respond to complaints and serious incidents regarding sites in the allocated region and ensure the identification, sharing and implementation of any lessons learned as appropriate
- Work with the Operations Director and Home Manager to professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual and protect the reputation and interests of Priory Adult Care. Communicateprogress and findings promptly to the Director of Quality and the Operations Director.
- Under the direction of the Director of Quality support individual services and the region to achieve quality improvement objectives and recommendations for the division
- Support the Director of Quality and PBS colleagues to develop and implement of the quality strategy, service line and PBS strategies
- As required by the Director of Quality, attending internal and external meetings, at all times representing the Quality function in a professional, positive and proactive manner.

**Key requirements aQuality Improvement Lead must have**:

- Relevant industry experience at a management level and previous experience of managing a group of staff.
- Expert specialist knowledge of implementing and reviewing quality initiatives in a related business environment. Educated to a degree level or equivalent the post holder will have experience of managing and leading ‘good’ adult social care services andhave knowledge and experience of managing change, quality improvement processes, and site turnaround.Will have detailed and up to date knowledge of the social care industry, regulatory matters and current best practice.
- Experience of discussing issues with, and presenting findings to, management teams.
- Evidence of having implemented practices which have resulted in positive outcomes for people with complex needs and /or long-term conditions
- Strong report writing skills with the ability to present information and recommendations in a clear and logical way.
- A sound understanding of the environment your division operates within is essential. Experience of leading a team - being able to set objectives, equipping employees to achieve those objectives and providing a range of support to help a team develop andprogress its overall level of capability and contribution to the business.
- A valid UK driving licence is essential for the role and is regular CPD to ensure the role holder is up to date and credible in a wide range of areas.In addition, they will be expected to undergo specific statutory and regulatory training as the rolerequires from time to time

**If you are interested in the aboveQuality Improvement Lead vacancy, please callNichole at Domus Recruitment.**
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