Service Improvement Officer
6 months ago
**Job role: Service Improvement Executive**
**Location: New Milton OR Luton**
**Hours: Monday
- Friday 9am-5pm**
**Salary: From £24,000 per annum**
**The job role**
As the Service Improvement Executive you will contribute to our vision of being the UKs leading property manager by delivering prompt and resolution-focused responses to complaints from both the Managing Director and executives.
Your role involves distinguishing between complex and minor queries, ensuring appropriate triage for effective resolution.
**Responsibilities**:
- Determine the most appropriate person to handle specific inquiries and delegate tasks accordingly.
- Collaborate with business complaints teams and senior management to allocate tasks for individual cases.
- Oversee the entire case management process, ensuring all cases are effectively and efficiently resolved.
- Personally manage selected cases, ensuring swift and appropriate responses on behalf of the Managing Director or Executives.
- Develop expertise in handling cases to contribute to the efficient resolution process.
- Investigate with or without input from PM to understand the best resolution for the customer.
- Generate reports highlighting complaint areas and trends affecting individual businesses.
- Support service improvement lead with case reviews and service reviews on large developments or challenging sites.
- Work towards early resolution of customer complaints, contributing to the enhancement of overall customer satisfaction.
**Requirements**:
- Proven experience in customer relations or complaint management or strong knowledge of property management and looking for a fresh challenge.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with a focus on accuracy.
- Proficiency in data analysis tools and reporting software.
- Ability to collaborate effectively with cross-functional teams.
- Commitment to upholding a professional image and instilling confidence in customer interactions.
**Who are we?**
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
**Why choose us?**
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
**What’s next?**
**Job Types**: Full-time, Permanent
**Salary**: From £24,000.00 per year
**Benefits**:
- Company pension
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Do you have any property management experience?
**Experience**:
- Complaint handling: 1 year (required)
Work Location: In person
-
Adult Residential- Care Support Assistant
5 months ago
New Herrington, United Kingdom Recruitment Officer Full time36 days generous annual leave entitlement (pro rata) - Shift rota over 7 days, includes nights, early mornings, evenings and weekends - Employee benefits platform as well as discounted gym membership - Employee assistance programme **About you** Are you a friendly and approachable person? Do you strive for the best in everything you do, and think you could...
-
Shopfitting Estimator Trainee/improver
5 months ago
New Milton, United Kingdom P&A Shopfitting Ltd Full time**Job Summary** Are you looking to come off the tools and go into the office? Do you have an interest in developing in a technical role? Are you looking for a rewarding position where you will be encouraged to continually develop yourself? If so, you could be the person we are looking for at P&A Shopfitting! There is an excellent opportunity for an...
-
Case Progression Officer
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Service Care Solutions Ltd Full timeService Care Solutions Ltd is seeking a dedicated and detail-oriented Case Progression Officer to join their team in Milton Keynes. This role involves working closely with internal police units, CPS, and Courts to ensure the efficient use of judicial time through early identification of issues that might delay the court process.Contribute to the efficiency...
-
Head of Service Charge Management
1 month ago
New Milton, Hampshire, United Kingdom Churchill Retirement PLC Full timeWe are seeking a highly skilled and experienced professional to join our Senior Management Team as the Head of Service Charge Management. As a key member of our team, you will be responsible for shaping and improving processes, managing and motivating the Service Charge Team, and driving forward our Service Charge function.The role involves ensuring that all...
-
FTC Process Improvement Officer
3 weeks ago
Milton Keynes, United Kingdom Places for People Full timeAt Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to...
-
Admin Officer
5 months ago
Milton Keynes, United Kingdom HM Courts and Tribunals Service Full time**Details**: **Reference number**: - 325847**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 12 Months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...
-
Office Administrator
6 months ago
New Milton, United Kingdom Brooklands Commercial Finance & The Mortgage Explorer Full timeThe Mortgage Explorer is a small business, operating in financial services and based in New Milton. We have been trading for over 20 years and have established an excellent reputation with our clients and lenders. We are directly authorised by the FCA and offer all types of property finance to our clients. We’re looking for a new administrator to join...
-
FTC Process Improvement Officer
3 weeks ago
milton keynes, United Kingdom Places for People Full timeAt Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to...
-
Case Progression Officer
6 months ago
Milton Keynes, United Kingdom HM Courts and Tribunals Service Full time**Details**: **Reference number**: - 306647**Salary**: - £27,223 - £28,613**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need...
-
Sales Office Administrator
6 months ago
New Milton, United Kingdom TranAm Ltd Full timeCompany**:TranAm Ltd, UK** -wholesaler of premium motorcycle clothing, pet clothing and ski wear. We are seeking a highly organized and detail-oriented individual to join our team as a Sales Office Administrator at Tranam. As a key member of our sales team, you will be responsible for providing administrative support to our sales department and ensuring the...
-
Probation Services Officer
5 months ago
Milton Keynes, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 340645**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...
-
Receptionist/office Assistant
5 months ago
New Milton, United Kingdom Anthony Harris & Co Full timeWe are looking for a full time Receptionist to join our friendly team at our New Milton office. As the first person the client sees you are the face of the firm and will play a crucial role in welcoming our clients and ensuring a high level of customer care at all times. **_The Package:_** This position is a permanent full-time role. Monday to Friday,...
-
FTC Process Improvement Officer
3 weeks ago
Milton Keynes, United Kingdom Places for People Full timeAt Places for People,we hire People, not numbers! So, if you like the sound of one ofour jobs, please apply - you could be just who we're looking for!Of course, experience and track record are important, but we'remore interested in hiring someone that embodies our PeoplePromises. That's someone that does the right thing, is enthusiasticand motivated to grow,...
-
Post Office Courier
15 hours ago
New Milton, Hampshire, United Kingdom Royal Mail Group Full timeA Career with Growth OpportunitiesAs a Post Office Courier with Royal Mail Group, you will have the chance to develop a fulfilling career with opportunities for advancement. You will be responsible for delivering mail and packages to customers across the region, providing excellent customer service and working efficiently in a fast-paced environment.
-
Office Administration Assistant
6 months ago
New Milton, United Kingdom Cubicle Systems Full timeCubicle Washroom Systems Limited is looking for an office administration assistant to join our growing business. This is an office-based position which requires you to be comfortable with a busy working environment. **Key Responsibilities** - Answering calls and directing them to the appropriate team member. - Updating and maintaining company computer...
-
Continuous Improvement Engineer
2 months ago
New Edlington, United Kingdom CV-Library Full timePolypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Overview:...
-
Continuous Improvement Engineer
2 months ago
New Edlington, United Kingdom Polypipe Building Products Full timePolypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.Overview:...
-
Office Junior
6 months ago
New Milton, United Kingdom South West Recruitment Full timeWe have a permanent Admin Clerical Assistant / Office Junior role available for our long established client in New Milton. **Job Role/Description**: Admin/Clerical Assistant required to assist the office staff directing the external calls internally, whilst maintaining the estimates database and chasing up those estimates and filing for accounts and sales....
-
Head of Continuous Improvement
2 months ago
New Edlington, United Kingdom CV-Library Full timePolypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Overview:...
-
Front Office Coordinator New Milton
7 days ago
New Milton, Hampshire, United Kingdom Brockenhurst College Full timeJob DescriptionBrockenhurst College is a high-achieving institution that attracts around 2,800 sixth form students each year. We are based in the stunning New Forest National Park and offer a wide range of courses and superb facilities.About the Role:We are seeking a skilled Receptionist/Administrator to provide efficient customer service and clerical...