Reception/administration Assistant

3 months ago

Alexandria, United Kingdom Inverbeg Holiday Park CO Luss Estates Company Full time

**Job description**:
Inverbeg Holiday Park is 5-star site and sits just 4 miles outside of the beautiful village of Luss, Loch Lomond. Owners and hire fleet guests come to the site season after season to enjoy some of the most beautiful views in Scotland.

It would be beneficial that the applicant can drive due to the location of the site and the nature of some of the tasks involved in the day-to-day job.

**Main Purpose of Job**:

- To undertake administrative duties associated with efficient running of the Holiday Park & Camp site
- To manage all reservations for both Inverbeg Holiday Park and Luss Caravan & Camp Site
- To provide exceptional customer service to all guests and owners, face to face, by telephone and online
- To ensure the highest standards of cleanliness & maintenance are met within the hire fleet, park facilities, holiday cottages and Camp site allowing guests and owners to enjoy their holiday experience
- Full knowledge and understanding of the Sop’s for managing hire fleet guests, Luss Campsite guests whilst they are onsite. This will include terms and conditions, park rules and basic knowledge and understanding of license agreement processes.
- Strong communication skills and able to ensure all guests and owners adhere to rules of the sites and still enjoy their holiday experience.
- Understand the SOP’s for managing the park facilities such as laundry, boats, storage and waste management
- Full knowledge of maintenance reporting system as well as all H&S and fire procedures
- Active & confident with outgoing and incoming sales. Full knowledge and understanding of caravan sales procedure
- Fully aware of licence procedures for off sales and tobacco
- Full knowledge of shop sales procedures and using the point of sale in the shop

**Job Types**: Part-time, Fixed term contract
Contract length: 8 months

**Salary**: From £11.44 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
- Computer skills: 1 year (required)

Work Location: In person

Reference ID: IHPREC/ADMIN

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