Domain Lead A&i

3 months ago

Woking, United Kingdom Clinisys Full time

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities.

**Role Description**:

- Accountable for the overall performance of the domain and product consultants, driving growth, utilisation and profitability.
- Connecting the Vision of the leadership with practical efforts of the team. Leading the group to collaborate effectively, whilst managing and balancing the project needs.
- To manage the relevant Domain Product Consultants to deliver the implementation of WinPath LIMS Solutions by work discipline into Trusts and other organisations within the UK as directed to satisfy the customer and business requirements.
- To act in a consultative role with the customer in configuring the WinPath Software to enhance the workflow of the laboratory with Domain knowledge.
- To act as the clinical/technical point of reference for the Domain and the functional development of the WinPath Product.

**Responsibilities**:

- Lead the team of consultants to understand our Customers’ workflows, advise and assist with CliniSys products and configuration to facilitate these needs.
- Assist Project Managers with project implementation; that will include time management, resource planning and working with Trust or Customer IT representatives.
- Ensure that the consultants comprehend the Customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage.
- Contribute to the development of the Software product, and to make recommendations based on customer feedback with regards to software changes and enhancements.
- Assist with demonstrations/presentations/bid documents for the Sales and Marketing team.
- Deliver relevant courses for key users of pathology, as required.
- To attend/hold team meetings and agreed training courses.
- To provide regular management reports (Dashboards) on project progress and domain activity, ensuring that trackers are in place and maintained for each project.
- To resolve issues, remove barriers to project progress and escalate as required.
- To manage the team against target utilisation and deliver against project milestones.
- To maximise the return on effort and resist scope creep.
- Identify areas for efficiency gains and lead process improvement activity.
- Support of Domain and Domain Product Consultants; including, but not limited to:

- Service Support.
- Product Support.
- User Group.
- Commercial/Sales - Demos, etc.
- P1 review calls.
- 4th Line Review.
- Planning/agreeing resourcing with Project Managers with a view to driving projects forward.
- Reviewing and balancing workload across the domain team.
- Create individual personal development plans for each team members.
- Co-ordinate the training of and training material for, Domain Product Consultants, and equivalent internal Domain training.
- Authorising timesheet tasks/leave and expenses.
- Holding regular 1-2-1, and annual appraisal meetings with Product Consultants.
- Demonstrating and promoting CliniSys culture and values.
- Promote the development of the Product Consultants’ knowledge and skills.
- Lead on the recruitment of new Product Consultants.
- Managing absence, as and when required.
- Formal performance and disciplinary management, as and when required.
- Assessment and maintenance of Quality Assurance during Projects and Early Life Support.
- Ensure Quality Assurance of on-going implementations via internal support of Service where appropriate.
- Provide Domain-level input to the Delivery Methodology where appropriate. For example:

- Templates.
- CAB Process.
- Domain Processes.
- Continual customer engagement to promote:

- System Design.
- System Build.
- System Test.
- System Validation.
- Service Transition.
- Attendance of Conferences and Domain-related Meetings to ensure:

- External market awareness.
- Continual Professional Development.
- Dissemination of new ideas and approaches.
- Presentations.
- Action on output.
- To comply with the CliniSys codes of conduct and guidelines.
- Any other duties commensurate with grade.

**Knowledge, Skills, Abilities**:

- BMS 2 status in the UK Health sector.
- Experienced in leading a team.
- Strong motivational skills - can deliver the tasks in difficul

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