Customer Service Representative
6 months ago
Since 2008, our company has defined glamour in the world of timeless fashion jewellery and accessories, supplying high street shops, department stores and independent boutiques with our in-house designs that are unique, diverse and of the highest quality.
We are now seeking a creative, hardworking and driven Customer Service Representative to join our existing team in the company, where you will play a key role in the office not only in delivering customer service and sales support, but also within an administrative capacity.
The role:
- Verifying customers, placing orders, upselling and offering alternatives to out of stock items
- Proving price information, taking payments and keeping records of customer interactions and transactions
- Seeking new business customers and upselling to existing accounts
- Answering any questions and resolving any problems or complaints with customer accounts
- Assisting with ad hoc events
- General Office Admin
About you:
- Customer Service experience is essential
- Good Telephone manner
- Ability to effectively communicate and work with the team
- Good organisational skills and the ability to multitask
- Tech savvy - including competency in Excel, Word and other software
- Proactive attitude, be able to take initiative and a key team player.
Preferable:
- Experience of working in the jewellery and accessories industry would be an advantage
- Experience in using Sage, Odoo ERP, and Shopify Ecommerce platform.
This is an office-based role with us here in Belvedere DA17, Monday-Friday 9 - 5.30pm, so would be ideal for anyone based SE London or with an easy commutable distance.
You must have the right to live and work in the UK.
**Job Types**: Full-time, Permanent
Pay: £22,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service
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