![Next PLC](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 months ago
**Customer Service Representative - Furniture Department**
**Rate of pay**: £11.99 per hour plus an additional £1 per hour for working weekends.
Base pay rising to £12.70 after 6 months successful probation period is completed. This increases to £13.46 per hour, once you have met a certain skill set within the role
**Shift**: Working 4 Days on and 4 days off rota 9 am - 5 pm and your hours will be 33.25 hours per week
During our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.
**Location**: NEXT D2 Contact Centre, Armthorpe, Doncaster DN3 3FQ
**Training**: Training is full time for 3 weeks, applicants must be able to fully commit to full time training Monday to Friday 9-7pm.
**Contract**: Permanent
**Role Type**: Contact centre
An **exciting** opportunity to join the NEXT Online family, working as a Customer Service Advisor at our Doncaster contact centre.
**What you’ll be doing**:
Our NEXT Home Department deals specifically with orders of home ware stylish furniture collections, home accessories, lighting and much more
If you thrive in a **fast-paced** environment and excel at delivering **exceptional customer service**, this job is perfect for you At NEXT, we're dedicated to providing friendly, helpful service to our online customers. We value **active listening** and **problem-solving skill**s, seeking individuals passionate about customer service and capable of thinking creatively. If you have a passion for Home products and possess empathy, we want to hear from you
**Additional Information**:
**Who are we looking for?**
- Experience of working in Customer Services.
- Natural problem solver
- Ability to think outside of the box
- A confident decision maker
- Ability to communicate in a confident, clear and friendly manner
- Ability to remain calm under pressure**.**
**You’ll also be required to**:
- Treat every customer like it’s your first and only customer that day
- Engage with customers and colleagues, creating a people focused work culture
- Display Computer literacy skills, and have the ability to learn new software and systems
- Work to set Key Performance Indicators and Standard Level Agreements.
**Benefits**:
- Quarterly bonuses
- Restaurants with great food at amazing prices
- Optional overtime to boost your salary
- Onsite staff shops with NEXT and branded clothes discounted by up to 75%
- Great pension scheme
- 25% discount on all NEXT merchandise
- Fantastic NEXT share save scheme
- 10% off most partner brands & up to 15% off Branded Beauty
- Hot deals and exclusive offers from over 3,500 retailers through Perks at Work
- Access a 24/7 digital GP and other free health and well being services
**What's Next?**
**Job Types**: Part-time, Permanent
Pay: From £11.99 per hour
Expected hours: 33.25 per week
**Benefits**:
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Schedule:
- 10 hour shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Doncaster, DN3 3FQ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: 66493
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