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Deputy Head Housekeeper

4 months ago

London, United Kingdom WSE SERVICES LTD Full time

**Company description**

WSE Services Ltd has worked tirelessly on its workflows, refined its procedures, and expanded the scope of all its service offerings. Servicing over 7000 plus bedrooms per calendar month in the UK just in the span of 3 months. Our aim is to ensure that our clients enjoy a consistent, high quality level of service that makes a measurable impact on their business.

**Job description**

As a Deputy Head Housekeeper, you will be responsible for
- Ensuring guest bedrooms are cleaned and checked ready for check-in time
- Ensuring our guests are well looked after at all times and that any requests/comments made are acted upon immediately to the satisfaction of the guest
- Ensuring that the Public Area is clean at all times
- Organising the day to day operations to ensure the efficient functioning of the Housekeeping Department
- In conjunction with the General Manager and Financial Controller, planning and controlling the budget and expenditure for the year to maintain the department
- Ensuring all staff attend all training sessions and that e-learning is completed
- Ensuring rotas are completed and that each shift is covered appropriately at all times
- Ensuring that all Housekeeping and Laundry staff are fully trained
- Interviewing and selecting all Housekeeping and Laundry staff
- Holding departmental meetings every other month to ensure that regular communication of hotel information is passed on to the staff
- Conducting 1:1's and quarterly reviews
- Working directly with the Maintenance Department for the upkeep of bedrooms with regards to decoration and maintenance
- Liaising with suppliers, making sure we have the right equipment for doing the job
- Stock control and managing stock takes
- Conducting Duty management shifts

Our successful Deputy Head Housekeeper will have
- Have previous experience as a Deputy/Assistant Housekeeping Manager role or Housekeeping Manager role
- Possess excellent people management skills
- Be able to effectively delegate
- Be able to demonstrate strong financial understanding
- Think strategically
- Display strong leadership skills
- Demonstrate a passion for Guests
- Be able to inspire, influence and motivate others
- Take pride in achieving results and celebrating success
- Be able to multi task

About The Company
**Are we right for you?**

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description
**And now for the good stuff**

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
Work Remotely
- No

**Salary**: From £12.00 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- housekeeping: 1 year (preferred)

Work Location: In person

Expected start date: 01/09/2023