Deputy Head Housekeeper

2 weeks ago

London, United Kingdom Hilton Hotels Full time
Deputy Head Housekeeper

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London's financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

A WORLD OF REWARDS

Yearly Salary of £35,000 Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive Team Member's areas

A Deputy Head Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.

Role includes 2 to 3 days of Supervision on the floors as a Floor Housekeeper in a working week with the Head Housekeeper.

What will I be doing?

  • Assist with overseeing Housekeeping/Laundry operations
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
  • Perform routine inspections of all Housekeeping areas and report any issues to the Head Housekeeper
  • Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
  • Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Assist the Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training to support the Head Housekeeper
  • Ensure communication meetings are conducted
  • Manage staff performance issues in compliance with company policies and procedures
  • Support managing, training and developing the team
  • Deputise in absence of the Executive Housekeeper
  • Provide excellent guest service
  • Assist other departments wherever necessary

What are we looking for?

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A high school certificate or equivalent
  • High level of commercial awareness and cost control capabilities
  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Knowledge of Workplace, Health, Safety and Hygiene is essential
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • Experience managing a department and Profit and Loss account
  • High level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

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