Clinic Coordinator and Clinic Support

3 weeks ago

London, United Kingdom Lanserhof at The Arts Club Full time

**Clinical Coordinator and Clinic Support**

Reports to: Clinic Manager

Terms: Full time

Location: Lanserhof at The Arts Club, 17-18 Dover Street, London

**About us**

Lanserhof at The Arts Club is London’s leading private wellness clinic, offering an elevated approach to health, fitness and vitality - an oasis of tranquillity in the heart of Mayfair. Our ethos is to move well, feel well and live well for longer. We are looking for an experienced Healthcare Assistant/Administrator to join our private clinic.

**Job summary**

In this pivotal role at Lanserhof at the Arts Club, you will directly support our Functional Medicine clinicians and the Head of Medical Services to provide clinical and administrative support.

You will have a number of clinical and non-clinical duties to support our services and will manage the diaries and pathways for the services whilst delivering a first-class service.

You will have proven strong organisational skills and will be liaising with patients, colleagues, members, consultants, therapists, and other parties to coordinate and ensure a smooth running and efficient medical journey for patients and members.

Working effectively with a multi
- professional team you will be trained to assist both Consultant led procedures, exercise medicine and therapists and support the administration teams.

You will need to have great communication skills to liaise with the Head of Medical Services, the Practice Manager and administrative staff across the clinic and externally. Someone who likes variety, enjoys working with people and who likes to be busy in their role, will be right for this job.

**MAIN RESPONSIBILITIES**:

- Ensuring all patients are treated with the highest standard of care
- Support the Head of Medical Services and Functional Medicine clinicians in all aspects including administrative support and clinical support for the smooth running of the services
- Provide a warm, polite and courteous greeting to all patients and members
- Diary Management for integrative and functional medicine services - ensuring appointments are booked correctly (including appointment times and treatment), preparation time has been booked for follow-ups, blocks in the diary are adhered to
- Responsible for tracking blood results platforms and informing clinician when reports return.
- Ensuring Head of Medical services and other Functional Medicine Clinicians have sufficient diary management time to review results & reports, prior to seeing the patient.
- Coordinate Screening Plan and Life Plan bookings
- Liaise with patients/clinicians/investigation centres to ensure that any letters/investigations/results are available in clinic
- Ensuring all results or relevant documents are on the medical management system (Meddbase)
- Implement and maintain patient pathways
- Ensure all patients are aware of fees and charged appropriately
- Screen all clinical letters and send to patients/clinicians in accordance to GDPR guidance
- Manage follow ups to support the patient’s medical journey
- Coordinate meetings for the Head of Medical Services and take minutes with internal and external practitioners when required
- Order supplies needed in clinics ensuring that adequate stock is available
- Has obtained a healthcare qualification, such as BTEC or NVQ & previous experience working as an HCA or carer
- Ensuring all patients are treated with the highest standards of care
- Provide support to doctors in consultation and assist with procedures
- Phlebotomy & cannulation - strong experience and skills required
- Assist the nurses with intravenous cannula removal
- Take pulses, temperatures, blood pressure, height, and weight
- Undertake ECG’s and fit 7-day Holter ECGs to patient
- Ensure clinical and non-clinical diaries are checked in order to prepare for the day
- Maintain accurate patient records including recording session notes and uploading of consents and any other correspondence relating to the provision of services
- Deliver a high-quality, efficient, medical personal assistant service to the clinic
- Ensure policies and procedures are adhered to in accordance with CQC compliance
- Establish and maintain excellent working relationships with all staff
- Carry out any other duties appropriate to this position that are agreed and delegated by your line manager

**REQUIREMENTS**:
**Essential**
- Must have very strong phlebotomy and cannulation skills
- Evidence of competency in phlebotomy, baseline observations, ECGs.
- Healthcare qualification, such as BTEC or NVQ & previous experience working as an HCA or carer
- Outgoing personality with excellent communication and strong interpersonal skills
- Strong communication skills, eloquent written and verbal English
- Excellent administration skills
- Previous customer service experience
- Experience of working in the private sector
- Good general Education
- Good timekeeping and prepared to be flexible to meet the needs of the service
- Excellent orga

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