Customer Contact

2 weeks ago


Winchester, United Kingdom Solve Recruitment Limited Full time

**This is no ordinary Customer Service Position, because with our Client, you’ll get to work predominantly from home You’ll not only be answering incoming calls from Customers, you will also get to monitor and respond to Customers on their SocialMedia Sites and Live Chat. - So this position will offer you flexiblity and variety.**

Our Client are a buzzy and well-known brand in the Motor Industry, with lots of exciting growth happening and a pretty fabulous team.

Working in the Marketing Communications & Operations team and reporting to the Customer Contact Centre Manager

**Your Role & Responsibilities will be**:

- Handling inbound customer service calls
- Looking after live chat enquiries through our website
- Manage inbound social media enquiries and complaints
- Setting up and updating customer records and maintaining the CRM database
- Where applicable adding bookings to CRM
- Dealing with unsubscribe request following processes and procedures outlined by the Database Marketing Manager and Data Protection Officer
- Completion of relevant administrative duties
- When required fulfilment of telemarketing activity, such as - Making outbound calls, converting warm leads through building relationships with customers and Handling inbound sales calls
- Supporting Centres with customer enquiries, issues, complaints

**We would love you to**:

- Answer customer enquiries quickly and efficiently
- Convert enquiries into bookings or sales
- Track, monitor and resolve complaints
- Maintain customer service standards with help of operations team
- Maintaining superb online reputation by picking up on negative and positive online reviews and resolving them with the help of the operations team
- Assisting with outbound follow-up calls for vehicle reminder programs
- Assisting where necessary with marketing admin
- High standards of customer service
- A desire to be our Brand Ambassador
- Ability to work in a targeted fast paced role
- Strong verbal, written and listening communication skills
- Planning and organizational skills
- Computer literate: MS Word, Excel, Outlook / CRM systems / Social media sites / Online platforms / e.g. Support desk / Review sites

**Hours**

5 days per week, hybrid office and home working (75% will be working from home)

Shift Patterns to monitor and respond to Social Media Activity between 8 am - 8.30pm (all outside of office hours work can be carried out from home.

Saturday and Bank Holiday Cover Required Occasionally on a rota basis but can all be worked from home.

**Salary**

£18k - £20k depending on experience.


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