Customer Service Administrator
2 weeks ago
**
_Customer Service Administrator - Monday - Friday - 10am - 18.30pm _
**Location:
_Aberdeen (Parcels division) _
**Who are we?**
At Menzies Distribution we’ve been delivering across the UK since 1833 - to and from every high street, as well as reaching the areas others can’t. Today, we’re Logistics UK’s most innovative business of the year. With a strong focus on
the future, sustainability and innovation - we keep moving forwards.
**About the role: **Are you an experienced Customer Service Administrator looking for your next opportunity?**We’re looking for an enthusiastic customer service professional to join our team in Aberdeen Working _**Monday -Friday 10am - 18.30pm**_,you’ll be supporting our Aberdeen parcels depot team acting as the liaison between the customer and the warehouse and Transport. You’ll be acting as the first point of contact for the customer and resolvesany problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse
**What your day will look like**:
- Engage with depots and external contractors to retrieve proof of delivery in a timely manner
- Ensuring that customer requirements are administered in a timely controlled and recorded manner
- Answer and responding to all incoming queries in a prompt and polite manner
- Monitor and chase documentation in support of the transport operation
- Undertake administrative and filing duties to meet the needs of the transport department
- Collation of accurate data
**What we need from you**:
- ‘Right To Work’ in the UK
- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
- Good ‘people skills’ for working with a range of colleagues and customers
- A professional manner
**Additional Benefits**:
- 28 days annual leave (pro rata)
- Pension scheme
- Life cover
- Cycle to work scheme
- Eye care
**Ready to set the wheels in motion?
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