Customer Service Technician

3 weeks ago

Aberdeen, United Kingdom Teledyne UK Limited Full time

Description

Job Purpose:

The repair, support and servicing of all Teledyne Marines products onsite at Aberdeen facilities as well as manufacturing, assembly & testing of new Teledyne Marines products when required.

Supporting all Service and Production related activities to ensure customer expectations and business goals are met.

Key Responsibilities:

To work as part of the Engineering Service Team. Responding to all day to day activities relating to site Teledyne Marines products repair, support and servicing operations.

Working through day-to-day tasks, utilising Topdesk & IFS, as established by the Engineering Service Team in conjunction with the Engineering Service Manager. Follow documentation procedure for the Engineering Service process.

Provide prompt, proficient and accurate technical advice, by Telephone, Email and in person.

Complete service reports for replacement parts and labour to complete equipment repairs.

Quotation of replacement parts and labour to complete equipment repairs and process customer spare parts requirement to resolve technical assistance enquiries of customers. *

Process customer POs liaising with Planning team for completion dates. *

After sales support to customers, agents and to users in the field.

Identify potential/actual product problems and, if necessary, liaise with the appropriate departments to resolve them.

Ensure each enquiry is closed out and ensure appropriate measures are in place to avoid repetition in the future by use of documented channels i.e. ECR, customer circulars etc.

Provide technical, practical & computer training to new team members.

Advise customers regarding product maintenance and extended warranties.

Maintain a safe working environment, in conjunction with Lean and 6S.

Adhering to Quality standards, following set procedures & work always flows. 

To carry out additional duties as may be required by the Engineering Service Manager.

Qualifications & Experience:

Basic Electrical/Electronic Fault Find and Repair –knowledge permitting.

Relevant experience of working in a manufacturing/repair environment.

An ability to solder to a high level is also essential, alongside general mechanical skills.

Behavioural Competencies/Physical requirements:

Problem solving skills

Ability to work with minimal supervision

Ability to work in a team and on their own

Able to work on own initiative

Ability to work flexibly and priorities tasks

Well organised

Self-Motivated

Physically fit (some lifting required)

Good communication skills

Competent PC skills.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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